topic Re: Homail Security Certificate Issue in Android

Homail Security Certificate Issue

Anonymous — Mon, 22 Sep 2014 10:25:19 GMT

Hi all,

In the last week, whenever trying to access my Hotmail account on my Samsung Galaxy S4 Mini I keep getting an error message that states 'This site's security certificate is not trusted!'. I can't bypass this so can't access my e-mails.

Previously had no problems with accessing this and I do need to access for a few important mails. I've tried going via Outlook too but get the same result.

Any ideas on how I can fix this please?

Thanks very much

Re: Homail Security Certificate Issue

Anonymous — Mon, 22 Sep 2014 10:33:16 GMT

Hi

Occasionally turning the phone off and turn the phone back on clears lots of glitches.

You could try deleting hotmail from your phone and re key it back in.

Re: Homail Security Certificate Issue

jonsie — Mon, 22 Sep 2014 10:33:53 GMT

Try this on the phone :

1) Go to https://s.outlook.com or https://m.hotmail.com
2) When prompted, Trust Certificate
3) Go to Email in the settings menu and sync the email accounts

Re: Homail Security Certificate Issue

MI5 — Mon, 22 Sep 2014 10:34:31 GMT

Check the time and date on your phone is correct.
Tick/Untick automatic time updates and time zone etc then reboot phone.

Re: Homail Security Certificate Issue

Anonymous — Mon, 22 Sep 2014 10:42:35 GMT

Hi, thanks for that.

Turned off and on, deleted my bookmark to Hotmail (it's just via the web not an app) and tried again but still getting the same message.

Have checked date/time settings which are also correct as when I've Googled the problem it seems these settings can affected security certificate issues (although mainly on PCs/tablets etc).

Any more ideas?

Thanks folks.

Re: Homail Security Certificate Issue

jonsie — Mon, 22 Sep 2014 10:45:57 GMT

Peronally I would use the Outlook app.

https://play.google.com/store/apps/details?id=com.outlook.Z7&hl=en

Re: Homail Security Certificate Issue

Anonymous — Mon, 22 Sep 2014 10:46:12 GMT

@jonsie wrote:
Try this on the phone :
1) Go to https://s.outlook.com or https://m.hotmail.com
2) When prompted, Trust Certificate
3) Go to Email in the settings menu and sync the email accounts

Tried the Outlook address and got the same error.

Tried the Hotmail address and got a message saying I needed to sign i but not giving me an option to sign in and no prompt to Trust Certificate.

Thanks tho x

Re: Homail Security Certificate Issue

MI5 — Mon, 22 Sep 2014 10:46:48 GMT

If you can get into the settings for your email account just tick the box that says (something like) "accept all certificates".

Re: Homail Security Certificate Issue

Anonymous — Mon, 22 Sep 2014 10:53:48 GMT

I've downloaded the Outlook app which seems to be working - thanks for the other suggestions though xxx

Re: Homail Security Certificate Issue

Anonymous — Mon, 22 Sep 2014 10:54:41 GMT

Good to hear.

Re: Homail Security Certificate Issue

MI5 — Mon, 22 Sep 2014 10:56:03 GMT

No worries

Re: Homail Security Certificate Issue

jonsie — Mon, 22 Sep 2014 10:57:13 GMT

As long as you have access. I use the app with no problems