topic Re: Tariff charges in Android

Tariff charges

Anonymous — Mon, 15 Sep 2014 21:00:17 GMT

Hi, iv been a customer of O2 for 2years on contract. I have samsung s2 but due upgrade. On reviewing different tariffs for S5 I'm wondering if you can tell me why it is £38 a month for 2GB unlimited calls and text through O2 website but only £33 for same tariff but with 5gb through 3rd Party still on O2 network? Thanks

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:08:09 GMT

Independents can offer sweeter deals than O2 direct from kickbacks they get for opening contracts but they cannot offer the refresh tariff.

Re: Tariff charges

MI5 — Mon, 15 Sep 2014 21:05:19 GMT

Asked many times.....
O2 pay a commission to the independents to sell contracts - Some of those independents use that commission to reduce the tariff prices in order to get more sales. More sales means more commission....

Re: Tariff charges

jonsie — Mon, 15 Sep 2014 21:07:20 GMT

If you are ok with being tied into a contract for 2 years then go with the independent but if you want the option of changing your phone before then it would be better to get the refresh contract through O2.

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:09:52 GMT

So let me get this straight ...I can cancel contract with O2 ..walk into shop get better deal for new phone back with O2 and probably keep my original number? Will O2 not match?

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:11:11 GMT

Even on refresh though you still have to pay to come out early!

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:11:45 GMT

Even better you could go into the independent and upgrade your existing contract at the cheaper price.

Re: Tariff charges

jonsie — Mon, 15 Sep 2014 21:12:55 GMT

@Anonymous wrote:
Even on refresh though you still have to pay to come out early!

Only for the handset.

Yes you can renew and keep your number through outlets such as CPW and stay on O2 if you wish.

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:14:17 GMT

They do sometimes match a deal if
You speak to retentions.

Or yes upgrade elsewhere

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:17:15 GMT

Madness! I will call them tomorrow to discuss gggrrrrr...thanks for your time

Re: Tariff charges

MI5 — Mon, 15 Sep 2014 21:18:41 GMT

Unlikely to price match based on what we've heard on here - They'd rather people go elsewhere even if that is a different network too.

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:20:40 GMT

Speak to them through official
Channels. We are all Customers here so cannot say what they will do to retain you.

Re: Tariff charges

jonsie — Mon, 15 Sep 2014 21:21:58 GMT

Be prepared to be disappointed with their answer though...

Please let us know what you decide to do

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:25:52 GMT

Will do ! It's a joke really...just shows how O2 have no real loyalty to their customers. I have 5 O2 contracts in our household all paid by hubby.... Might cancel them all

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:26:40 GMT

That may sway them To offer a deal.

Good luck.

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:30:54 GMT

I'll let you know the response I receive ! Thanks for your time this evening

Re: Tariff charges

Anonymous — Mon, 15 Sep 2014 21:31:45 GMT

You're welcome I'm sure from us all.

Re: Tariff charges

MI5 — Mon, 15 Sep 2014 21:31:48 GMT

Good luck

Re: Tariff charges

jonsie — Mon, 15 Sep 2014 21:33:23 GMT

Hope all goes well