topic Re: Google apps update issue in Android

Google apps update issue

MI5 — Sat, 06 Sep 2014 21:18:40 GMT

OK, get your heads round this problem......

On mobile data I can download and update apps.

On wifi I can download but cannot update apps.

Everything else works fine on wifi and this is the same across 3 devices, all are on the same Google account and I've tried deleting the Google account, clearing cache and data in Google Play Store, play services and download manager, but still the same....

It can't be a Google issue because it works on mobile data. It can't be a phone issue because it's the same on 3 different devices, and it can't be a wifi issue because everything elseworks fine....

This only started yesterday so who do I moan at to get something changed to fix it....?

Re: Google apps update issue

Anonymous — Sat, 06 Sep 2014 21:32:33 GMT

Hi and welcome to the Community Forum @MI5

Id suggest you speak to our main man in the know regarding android issues called , oh yeah it's you.

Sorry but if you don't know I've got to assume anyone else would be lost.

Re: Google apps update issue

jonsie — Sat, 06 Sep 2014 21:36:14 GMT

There is no settings in play store to enable updates over mobile data only so I'm leaning towards a router problem possibly firewall as it's on different devices.

Is it just your home wifi or is it the same elsewhere?

Re: Google apps update issue

viridis — Sat, 06 Sep 2014 22:44:10 GMT

I know lol.

Re: Google apps update issue

viridis — Sat, 06 Sep 2014 22:49:34 GMT

It's to make sure your are updating whilst in a country where the app is allowed.
I had no joy updating playmemories mobile and doing the usual clearout of store, download and accounts did nothing. I had no mobile coverage at time, (truth be told I was on a restriction but that's another story)
The moment I paid up to date the update completed. May not be related, but this too was yesterday.

Re: Google apps update issue

viridis — Sat, 06 Sep 2014 22:57:26 GMT

Scrap that, mine won't update over wifi unless I switch from mobile to wifi whilst the update Is downloading already.

Re: Google apps update issue

viridis — Sat, 06 Sep 2014 22:59:23 GMT

Just looked at my apps and there's 7 sitting there with updates pending, 4 have no difference in permissions so should have auto updated.

Re: Google apps update issue

viridis — Sat, 06 Sep 2014 23:00:38 GMT

@MI5 have you tried contacting online help chat?

I'll get my coat.

Re: Google apps update issue

jonsie — Sat, 06 Sep 2014 23:07:49 GMT

@viridis wrote:

I'll get my coat.

Re: Google apps update issue

anticpated — Sat, 06 Sep 2014 23:12:04 GMT

Well it's not a global problem and I only update apps over Wi-Fi; had a few updates to Chrome and Maps over the last few days as well.

It's a weird one and possibly wiping the runtime cache (Dalvik or whatever one you are using) will flush out what is wrong with the handsets. As you know, root mode, reset and pray.

Re: Google apps update issue

jonsie — Sat, 06 Sep 2014 23:23:10 GMT

Why would this happen on three devices simultaneously unless there is a problem generally with Google Play?

A couple of my apps have updated today automatically over wifi...

Re: Google apps update issue

aldaweb — Sat, 06 Sep 2014 23:41:30 GMT

I've not noticed any problem updating on my note over WiFi and like jonsie a couple have updated today. It certainly is perplexing.

Re: Google apps update issue

Bambino — Sun, 07 Sep 2014 08:31:01 GMT

Sounds a very strange problem. I've had no trouble updating over WiFi on either my phone or tablet. The phone is running Jelly Bean and the tablet Kit-Kat. Both have all apps unticked to update automatically and to only update over WiFi, so it can't be a Google problem.

Have you tried updating in a WiFi hotspot or another router different from your home router?

Let us know if you find a solution to this. Good luck.

Re: Google apps update issue

viridis — Sun, 07 Sep 2014 08:40:43 GMT

I thought at first it was my virgin media connection being weird again. Super fast but won't load anything from youtube etc like it's constantly waiting.

Re: Google apps update issue

aldaweb — Sun, 07 Sep 2014 08:55:37 GMT

You tube is working fine for me on Virgin Media (ex-Telewest) if it makes any difference.

Re: Google apps update issue

jonsie — Sun, 07 Sep 2014 09:27:35 GMT

Same here, no problems and I'm using virginmedia cable. Perplexing indeed!

Re: Google apps update issue

MI5 — Sun, 07 Sep 2014 15:12:41 GMT

I am on Virgin using their Superhub too.
Weird thing is it is only installed app updates. No issue with you tube, no issue playing the video of the app update, no issue installing new apps.... It's just the flippin update process grrrr.
I'll try tomorrow on my work WiFi but it's pointing towards a Virgin issue at the mo......

Re: Google apps update issue

MI5 — Sun, 07 Sep 2014 15:14:49 GMT

@viridis wrote:
Scrap that, mine won't update over wifi unless I switch from mobile to wifi whilst the update Is downloading already.

Tried that and it didn't work for me 😞

Re: Google apps update issue

MI5 — Sun, 07 Sep 2014 15:17:16 GMT

@anticpated wrote:
Well it's not a global problem and I only update apps over Wi-Fi; had a few updates to Chrome and Maps over the last few days as well.

It's a weird one and possibly wiping the runtime cache (Dalvik or whatever one you are using) will flush out what is wrong with the handsets. As you know, root mode, reset and pray.

Only one device rooted - Cleared Dalvik.... No difference 😞

Re: Google apps update issue

MI5 — Sun, 07 Sep 2014 15:18:02 GMT

@jonsie wrote:
Why would this happen on three devices simultaneously unless there is a problem generally with Google Play?
A couple of my apps have updated today automatically over wifi...

The only other common factor is Virgin.......