topic Re: Sony Xperia M email setup in Android

Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 16:33:08 GMT

I have set up my o2 email address on my new phone and no problem receiving emails but I cannot send one from the phone. Any ideas?

I've just spent the best part of an hour with o2 gurus on something else and before I lose the will to live thought I would try a different tack with this query.

Thanks

John

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 16:39:28 GMT

O2 email is closing (if not already closed), you would be wise to set up a gmail or hotmail account and transfer any emails you need to save asap....

Re: Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 16:47:16 GMT

I've been told several times that o2 webmail closed a year or 2 ago but have never received anything officially. The addresses that my wife and I use we go years ago when first using o2. Even when o2 sold all the broadband stuff to Sky we were not told of any change to email. I will look into this but at the moment email is working ok and I still have the set up problem on the phone

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 16:51:59 GMT

Sending will be failing due to o2's smtp server no longer working, at a guess...
Unless it's just a setting issue.
smtp.o2.co.uk (o not 0)
Port 25
No security or SSL needs setting.
But please do check other email providers for your own peace of mind and just set up a divert until the time comes that it goes completely.

Re: Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 17:02:28 GMT

I receive emails without problem on my PC using Outlook and settings are as you suggest.

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 17:09:11 GMT

I can only suggest you double check the settings on the phone or paste them here and I'll take a look....

Re: Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 17:19:51 GMT

Checked and seem as you suggest. Regret I don't know how to paste them

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 17:24:55 GMT

Do you have wifi at home?
Can you try whilst connected to wifi instead of mobile data?

Re: Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 17:37:32 GMT

yes but don't know how to paste the settings

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 17:40:55 GMT

OK, I meant does email sending work whilst connected to wifi?
Don't worry about pasting the settings - You can just write them down then copy them here....

Re: Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 18:20:33 GMT

I am connected via wifi.

SMPT server - smtp.o2.co.uk

Port - 25

Security type - None

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 18:25:48 GMT

Ah, right sorry.
So can you turn off wifi and try sending on mobile data then?
Who is your broadband provider now?

Re: Sony Xperia M email setup

Anonymous — Mon, 01 Sep 2014 18:37:59 GMT

broadband supplied by Sky and no problem running email through my pc.

will have to check mobile data later and will let you know

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 18:42:11 GMT

OK, I'll see what I can find for you....

Re: Sony Xperia M email setup

MI5 — Mon, 01 Sep 2014 18:46:17 GMT

This help page from Sky suggests you should still be working OK for now but may help you if you follow the other links provided on the page http://helpforum.sky.com/t5/Sky-Broadband/Email-accounts-from-O2/ta-p/1490659