topic Re: Sony Xperia Water Damage in Android

Sony Xperia Water Damage

Anonymous — Mon, 01 Sep 2014 01:13:22 GMT

Hi guys, I need help.

I'm in the USA with the army at the minute, and the Sony Xperia Z2 I bought 3 weeks ago packed in after getting some water on it. I'm not back in the UK for about 6 weeks, and then I'm straight off to somewhere else. This phone is my only method of keeping in touch back home, apart from sporadic use of a net cafe when I'm in transit. What's my best bet for getting this sorted? Can/Will O2 send me a replacement phone?

Re: Sony Xperia Water Damage

Anonymous — Mon, 01 Sep 2014 06:05:39 GMT

Hi

Sorry your in this situation.

Have you tried removing the battery and using the rice method ?

O2 and the Manufacturers standard warranty will not cover this type of phone failure.

Problem is when water has got into the phone it can oxidise the internal boards and cause failure straight away or possibly issues further down the line.

Did you not use the seals that make this phone waterproof. If you did then speak to Sony to see if they can assist here http://www.sonymobile.com/gb/support/

Do you have O2 insurance ?

O2 link : https://www.o2.co.uk/shop/insurance/mobile-insurance

If you have Home Contents cover check the terms and conditions to see if a mobile phone is part of the cover.

Also check any Bank Account as some provide cover too.

All these will probably include an excess fee and check they cover water ingression.

You would have to check with each if they would despatch a phone to the states.

In the interim you could purchase a sim free phone to use your SIM card in ,or ask to lend one of your colleagues phone in the unit as long as they are on O2 ,or maybe they have a spare phone.

Ask your C.O as they may have a phone you can use.

Ask one of your family or friends to send you a spare phone in the box they send any goodies in.

O2 contact http://www.o2.co.uk/contactus

Re: Sony Xperia Water Damage

MI5 — Mon, 01 Sep 2014 07:31:00 GMT

You can't remove the battery on a Z2 and the phone is waterproof anyway, so assuming you had the ports covered with their caps on your warranty should be fine.
O2 won't just send a replacement though so your best chance is to contact Sony who will advise of your nearest service location.

Re: Sony Xperia Water Damage

jonsie — Mon, 01 Sep 2014 07:36:28 GMT

One of the big selling points of the Z2 was the water and dust resistance properties of the phone and indeed Sony claim that the phone can be resistant to water after being submerged for 30 minutes.

The battery is built in and therefore non removable.

There is either a fault with the phone or the port covers maybe left open enabling water to enter the phone.

Either way I would be sending it to Sony. They are an international company so have many outlets in the USA. Have you thought of approaching one of those stores?

http://store.sony.com/-cms-page.sony.store.listing;pgid=ruJWIrV4K2JSRpPWThu7hX6L0000uxJkZKtl;sid=dpgsFrZ1hsSpFuJxV75OEoR_li7cn_C0jaWPgmwd

If you bring it back to the UK they would probably want to send it for repair due to the timescales involved.

I can't see them sending a new phone to the US but possibly call them now to report the issue and get it logged or deal directly with Sony.

Re: Sony Xperia Water Damage

Bambino — Mon, 01 Sep 2014 07:57:03 GMT

It's highly unlikely that Sony USA would repair a phone that was purchased in the UK. I can tell you from personal experience that Sony UK would not repair a device that I bought in the US. They may be a global company, but their support departments are seperate and distinct. Samsung also operates a similar policy regarding warranty and repair. It's also unlikely that the OP would have any receipt of proof of purchase with him in the US, which would make things even more difficult even if Sony US agreed to look at the problem.

Re: Sony Xperia Water Damage

jonsie — Mon, 01 Sep 2014 08:00:43 GMT

I can understand that @bambino It was just a thought to try and help the OP in his present situation, thought it was a possible way forward as he isn't back in the UK for 6 weeks.

He could supply proof of purchase via My O2 but if they won't look at the phone then obviously not the way to go.

Re: Sony Xperia Water Damage

Bambino — Mon, 01 Sep 2014 08:03:19 GMT

I know you were only trying to be helpful jonsie. You always are. I'm sure that sending the phone back to Sony UK would be the only way to resolve this, if it is even possible. The OP will have to try to find another phone to use in the US. Either buy a cheap one, or borrow one.

Re: Sony Xperia Water Damage

Anonymous — Mon, 01 Sep 2014 08:05:41 GMT

ArtyZiff now has a few options they can choose from and hopefully will return with a reasonable outcome.

Re: Sony Xperia Water Damage

jonsie — Mon, 01 Sep 2014 08:07:04 GMT

He's in a difficult situation too being back in the UK only for a short time. Difficult one

Re: Sony Xperia Water Damage

Anonymous — Mon, 01 Sep 2014 08:07:55 GMT

They may be able to authorise someone to act on their behalf while away.

Re: Sony Xperia Water Damage

jonsie — Mon, 01 Sep 2014 08:12:10 GMT

Best option would be to contact Sony UK to get his options clarified.

Re: Sony Xperia Water Damage

MI5 — Mon, 01 Sep 2014 08:32:01 GMT

Some info on Sony warranty here http://www.sony-asia.com/section/warrantyinfo

Re: Sony Xperia Water Damage

Anonymous — Mon, 01 Sep 2014 10:42:56 GMT

Phones can be quite resistant to water damage. It is worth perhaps trying to dry it out and see if it works.

Depends where the water got to and if it dried out quickly enough.

Leave it out in the sun or put on a radiator for a day or two.

Re: Sony Xperia Water Damage

Bambino — Mon, 01 Sep 2014 11:21:30 GMT

@MI5 wrote:
Some info on Sony warranty here http://www.sony-asia.com/section/warrantyinfo

I have a feeling that the OP won't be able to meet the criteria required in Q3 of your link. Sony do a good job in making it as hard as possible to get a warranty repair, which this might not fall under anyway.

Re: Sony Xperia Water Damage

MI5 — Mon, 01 Sep 2014 11:27:41 GMT

I suspect nothing can be done until they are back home anyway....
Incidentally, when my Asus Fonepad (bought in Taiwan) when faulty, Asus sent a courier to my home to collect it and sent it to Germany to be repaired and couriered it back to me at no cost to myself whatsoever - Maybe all companies should follow the same protocol for International warranty.....

Re: Sony Xperia Water Damage

jonsie — Mon, 01 Sep 2014 11:46:16 GMT

Now that's customer service!

Re: Sony Xperia Water Damage

Anonymous — Mon, 01 Sep 2014 11:50:38 GMT

I agree that's good customer support.

Hopefully the op will receive something similar.

Re: Sony Xperia Water Damage

MI5 — Mon, 01 Sep 2014 12:12:08 GMT

I was impressed and would wholeheartedly recommend Asus as a company to anyone....
Anyway, this isn't helping the OP so let's wish them well with their endeavours with Sony

Re: Sony Xperia Water Damage

jonsie — Mon, 01 Sep 2014 12:57:22 GMT

Hopefully he'll contact Sony and come back to update, time difference permitting.

Re: Sony Xperia Water Damage

Anonymous — Fri, 05 Sep 2014 00:53:43 GMT

Thank you everyone for your replies.

Unfortunately, I have no family in the UK to help me follow this up. The O2 pay monthly customer phone line must have unusual hours as I cannot get through. I'm off to the middle east right after I'm home so I'd love to have this sorted before I go, it's the small things that keep morale up! Thanks all for the contact numbers, I have no phone to use at the minute so contacting SONY might be out of the question for a while, unless I can find an email address to communicate with them. I promise to follow this up and let everyone know how this progresses, hopefully others will benefit.

Regards!