topic Re: HTC One thumbnails in contact list in Android

HTC One thumbnails in contact list

Anonymous — Fri, 29 Aug 2014 11:19:20 GMT

When I link my contacts to their Facebook, Twitter, what's app accounts etc the profile pictures are not visible to choose as their profile picture on my phone?

Why and can it be fixed?

Re: HTC One thumbnails in contact list

MI5 — Fri, 29 Aug 2014 11:24:36 GMT

One of the sync'd accounts should be set as priority and it will take the image from that account for all of the linked ones.

Re: HTC One thumbnails in contact list

Anonymous — Sun, 31 Aug 2014 00:45:55 GMT

Nope. When you choose which account to take a picture from, non of the thumbnail pictures are present.

Re: HTC One thumbnails in contact list

MI5 — Sun, 31 Aug 2014 10:09:07 GMT

Is yours an M7 or M8?
It's always worked fine for me but I'll have a look at my settings later for you.

Re: HTC One thumbnails in contact list

Anonymous — Sun, 31 Aug 2014 10:15:57 GMT

M7. Same thing happened on my previous HTC One S. It's not every contact but random ones that lose the Facebook thumbnail. But the what's app profile picture is not visible on any contact, nor cover. Twitter is available on only a few.

Did a factory reset on previous phone and no change.

Re: HTC One thumbnails in contact list

MI5 — Sun, 31 Aug 2014 10:18:48 GMT

I'll have a look at mine and report back.
I assume all your contacts are stored on phone and syncd to Google too?

Re: HTC One thumbnails in contact list

Anonymous — Sun, 31 Aug 2014 20:28:16 GMT

Viber not cover......

Re: HTC One thumbnails in contact list

MI5 — Sun, 31 Aug 2014 20:31:18 GMT

Where are the contacts stored?

Re: HTC One thumbnails in contact list

Anonymous — Sun, 31 Aug 2014 22:30:03 GMT

In people app. Phone is standard, I'm not techie, I have latest updates and generally use default settings.

Re: HTC One thumbnails in contact list

MI5 — Mon, 01 Sep 2014 07:34:02 GMT

Can you log into your Google account here and tell me if your contacts are shown please https://mail.google.com/mail/u/0/?tab=wm#contacts

Re: HTC One thumbnails in contact list

Anonymous — Mon, 01 Sep 2014 11:45:05 GMT

Yes, all contacts are saved on Google.

Re: HTC One thumbnails in contact list

MI5 — Mon, 01 Sep 2014 12:10:01 GMT

OK, that's good. So the easiest way to get a contact picture to show would be to assign one in Google. This would then sync and save to phone.

Re: HTC One thumbnails in contact list

Anonymous — Mon, 01 Sep 2014 19:25:49 GMT

Yeah I know but I want the Facebook or whatsapp picture. It's an option, so it should work?

Re: HTC One thumbnails in contact list

MI5 — Mon, 01 Sep 2014 19:31:12 GMT

Yes it does work - Don't know why it doesn't on yours unless you haven't gone into the account settings to allow contact sync....? (in facebook, for example, you can enable or disable contact sync).
Mine seems to work fine so it must be something individual to your phone but without seeing it, it could be difficult to tell.

Re: HTC One thumbnails in contact list

Anonymous — Tue, 02 Sep 2014 09:11:53 GMT

95% of facebook contacts fine, just the odd few that dont. They will work fine then next day i lose the picture and it may come back again weeks later.

Non of the Whatsapp, Viber, etc show any profile pictures in the contact profile.

All app's are as they were downloaded, I never alter settings.

Re: HTC One thumbnails in contact list

MI5 — Tue, 02 Sep 2014 09:21:59 GMT

To get whatsapp or viber contact pics you would have to tell the phone to use them as it's not set by default.
I can only assume the facebook variation is due to a glitch in the facebook app. You could try deleting it and re-installing to see if it helps.

Re: HTC One thumbnails in contact list

Anonymous — Wed, 03 Sep 2014 13:17:53 GMT

How do I tell it? Never had to do that one previous phones. Twitter pictures are there for some contacts.

Tried the Facebook uninstall thing before, no different. Tried setting phone back to factory settings, tried deleting contact.

Re: HTC One thumbnails in contact list

MI5 — Wed, 03 Sep 2014 13:23:28 GMT

In the twitter app you have an option to sync contacts. The phone will use the twitter contact picture unless you already have that contact in your address book (in which case the primary contact picture will be shown).
You should make sure you have all duplicated contacts linked together as this may be your problem.
Swipe the screen to the left in the People app and the phone should display a list of suggested contacts to link together....
Unlinked duplicates might just be your problem here.

Re: HTC One thumbnails in contact list

Anonymous — Thu, 04 Sep 2014 03:42:59 GMT

No, all linked. I wish I could post a screenshot.

Re: HTC One thumbnails in contact list

MI5 — Thu, 04 Sep 2014 07:53:24 GMT

I'm all out of ideas operating remotely....
It sounds as though everything is set up correctly but something is glitching....
I've googled it without much help either......