topic Re: samsung galaxy s3 on o2 in Android

samsung galaxy s3 on o2

Anonymous — Sun, 24 Aug 2014 09:26:44 GMT

have a brand new samsung galaxy s3 on o2 network and i can,t use it in my home...no signal !! checked signal status for my area and its absolutely fine..noone else has a problem using phones in my home with orange,virgin,vodafone or 3 and some neighbours are on o2 and they have no problems..anyone else having same problem with galaxy s3 on o2...the signal does improve if i switch the wifi off on my handset but then if i try to use phone at all a message appears across the screen stating "not registered to network" ..the phone works ok when i,m at my daughters/sons ...aaarrgh driving me nuts !

Re: samsung galaxy s3 on o2

Anonymous — Sun, 24 Aug 2014 09:52:46 GMT

If it is not "registered"on the network go to start, settings, more networks, automatically find network and search. When o2 comes up click on it to register your device to the network.

Re: samsung galaxy s3 on o2

Anonymous — Sun, 24 Aug 2014 09:55:40 GMT

Hi

Sorry to hear of the issues.

Obviously toggling wifi on and off shouldn't affect the signal.

I would go through these tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833 and try a sum swap by visiting an O2 store where they will do that for you which moves your number and tariff to a new SIM card. This can take up to approximately 24 hours to settle.

If no joy then If the phone is under 14 days old then request a new replacement from O2.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=12876

If over 14 days still ask but if they say no we can only send it away then I'd use Samsungs Uk Support site for them to have a look at it.

http://www.samsung.com/uk/support/

Re: samsung galaxy s3 on o2

Anonymous — Sun, 24 Aug 2014 09:59:38 GMT

If you do get connection then Also try switching 3G off to push the phone to 2G which may stabilise your call quality but will slow down internet speeds.

Can you try your sim card in another phone as a process of elimination ?

Re: samsung galaxy s3 on o2

MI5 — Sun, 24 Aug 2014 10:44:08 GMT

S3's do suffer from faulty/lose antennas.
If it's brand new take it back and swap it, asap.

Re: samsung galaxy s3 on o2

Anonymous — Sun, 24 Aug 2014 12:22:52 GMT

As mi5 says take it back for a replacement you will be constantly worrying otherwise

Re: samsung galaxy s3 on o2

jonsie — Sun, 24 Aug 2014 12:44:49 GMT

That would be my preferred option too.

Re: samsung galaxy s3 on o2

Anonymous — Sun, 24 Aug 2014 15:19:54 GMT

Have you decided what your going to do yet? @Anonymous