topic Re: S5 loses 4G only in the afternoons in Android

S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:41:12 GMT

Ok, Very stumped with this one,

New S5 4G works great in the mornings, at the same time every afternoon (1.15pm) the 4G signal goes and im left with G the rest of the day.

I've had a sim swap to eliminate that,

i'm kind of at a loss now, is the phone faulty? is it o2 messing around?

Any help would be great

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:43:32 GMT

Possibly mast congestion which is happening all over the uk.

Use this to check your masts and planned maintenance.

http://status.o2.co.uk

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:45:10 GMT

To add for call stability turn off 4g / 3G in your phones settings to push to 2g. Downside is even slower internet connection 😞

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:46:58 GMT

According to that everything is just peachy, if its an o2 problem, why wont they admit it?

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:48:20 GMT

it does point to o2 because its the same time every day.

Its really starting to get on my nerves, another visit to the o2 shop maybe in order

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:49:46 GMT

You can download the MYNETWORK APP to report the masts.

A good help thread is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

We've had a substantial amount of threads saying what you are and that the masts are showing good, tried different phones and still weak / no signal.

We know O2 are updating their masts ready for the 2017 network future promise and as such many are suffering what is out down to mast congestion.

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:51:27 GMT

To be honest they'll check the service status link and say it's showing as ok.

Are other people in the area on O2 suffering the same. If so ask them to report the masts the same way to lend weight to your plight.

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:53:28 GMT

Cheers for the speedy reply, i'll download it and see what happens

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 15:55:26 GMT

Hi

My pleasure.

You may even get a follow up call from O2 from your report.

Let us know how you get on and good luck.

Re: S5 loses 4G only in the afternoons

jonsie — Tue, 19 Aug 2014 15:56:41 GMT

There seems to be a problem nationwide with mast congestion. You only have to browse the forum or O2 Twitter to see the extent of the problems.

I'm on day 2 of no coverage although o2 are allegedly repairing a mast for the 3rd time since May.

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 16:03:12 GMT

its just no good, ive upgraded from an S3 and got H+ pretty much everywhere, new shiny S5 not worth a carrot if i can't get a signal after 1pm

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 16:04:06 GMT

Have you tried your SIM card in another phone as a process of elimination.

Re: S5 loses 4G only in the afternoons

Anonymous — Tue, 19 Aug 2014 17:05:26 GMT

This does seem to be happening more and more now and it seems to be getting worse rather than better:(

Re: S5 loses 4G only in the afternoons

MI5 — Tue, 19 Aug 2014 17:10:36 GMT

I get the same scenario when in my Coventry office which is on the edge of 4G coverage.
My signal can be anything between 4g and G depending on the time of day....

Re: S5 loses 4G only in the afternoons

Anonymous — Wed, 20 Aug 2014 09:56:50 GMT

according to o2's map, i should get all day where i am.

i'll make a note of what happens this afternoon!

Re: S5 loses 4G only in the afternoons

MI5 — Wed, 20 Aug 2014 10:00:53 GMT

It says the same for me too but the reality is something quite different to the expectation.....

Re: S5 loses 4G only in the afternoons

jonsie — Wed, 20 Aug 2014 10:04:27 GMT

My signal drops dramitically in the mid to late afternoon and generally picks up around 7-8pm but I very rarely get full bars on the phone. Not good when the status checker and coverage checker says otherwise.

Re: S5 loses 4G only in the afternoons

Anonymous — Thu, 21 Aug 2014 12:45:51 GMT

According to the Mynetwork app everything is fine....Can o2 explain to me why the same thing happens , at the same time every day.

Re: S5 loses 4G only in the afternoons

Anonymous — Thu, 21 Aug 2014 13:02:08 GMT

Hi

As this is a user to user forum with O2 site management you won't get an official explanation here.

You'd be better of filling out the complaint form http://www.o2.co.uk/how-to-complain/complain , and or speaking to customer services on 202.

It does sound like network congestion which is yet to be officially confirmed.

Re: S5 loses 4G only in the afternoons

MI5 — Thu, 21 Aug 2014 13:18:53 GMT

I'll go with congestion - That's what I put mine down to, but that is in no way an official response, just another miffed customer response.....