topic Re: Replaced Xperia Z1 with a Lesser Value phone in Android

Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Tue, 01 Jul 2014 07:09:19 GMT

Is it right that after I got my Xperia Z1 replaced, (due to its lack of water proofness) I recieved a Z1 Compact, supposedly due to a lack of Z1 in stock.

I signed for the phone at the time, but later realising that the £600 phone I have been and continue to pay off has been replaced with a £379.99 phone, this somehow doesnt seem fair.

I was not informed of this change until I went to collect the swapped phone at store, and considering I was using a loan phone (Nokia 206) I was just glad to join the 21st century again.

Is it right that this can be done, as it feels like Ive been a little hard done by on this

Any advice would be appreciated

Adam

Re: Replaced Xperia Z1 with a Lesser Value phone

MI5 — Tue, 01 Jul 2014 07:11:55 GMT

You had the right (at the time) to refuse the compact, but as you have now accepted it I'm not sure where you stand.
I would call CS on 202 and discuss your options with them first.

Re: Replaced Xperia Z1 with a Lesser Value phone

Cleoriff — Tue, 01 Jul 2014 07:30:49 GMT

This sounds absolutely outrageous to me How can they get away with it?

I can't think of any other item you would buy ..then go to exchange it and be fobbed off with a replacement costing £200 less!

I know the key is, the op signed for it...but seems shady practice to me.

Re: Replaced Xperia Z1 with a Lesser Value phone

MI5 — Tue, 01 Jul 2014 07:32:25 GMT

It may have been offered as it was all that was available at the time (we don't know the full details), however, I agree, it should have been of "equal or greater value" to the original purchase.

Re: Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Tue, 01 Jul 2014 08:15:02 GMT

Hi

As I understand they should offer you the same phone or if not available then one of similar specs.

As this does not sound like its the case I would ring them to ask to re choose from a list of ones that are. Do some homework to ensure the one your interested is and also have a play with the working demo model in store so your happy with it.

Re: Replaced Xperia Z1 with a Lesser Value phone

aldaweb — Tue, 01 Jul 2014 09:47:33 GMT

Isn't the z1 compact similar specs to the z1 with the exception of the screen size?

As there is an obvious difference in price I would ask for the tariff cost to be adjusted accordingly.

Re: Replaced Xperia Z1 with a Lesser Value phone

MI5 — Tue, 01 Jul 2014 09:50:59 GMT

@aldaweb wrote:
Isn't the z1 compact similar specs to the z1 with the exception of the screen size?
As there is an obvious difference in price I would ask for the tariff cost to be adjusted accordingly.

Yes, pretty much the same phone in a smaller case http://www.phonearena.com/phones/compare/Sony-Xperia-Z1-Compact,Sony-Xperia-Z1/phones/8283,8000

Re: Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Tue, 01 Jul 2014 10:41:54 GMT

I'm confused.

The t&c say ;

"In the event of a successful claim, we will at Our discretion , either repair or replace you're equipment . If replaced it will be a model of a similar specification as detirmined by Us"

Nothing about how much a phone retails for.

So have 02 been fair to the op.

Re: Replaced Xperia Z1 with a Lesser Value phone

jonsie — Tue, 01 Jul 2014 10:52:49 GMT

Not in my opinion. Why should they think a phone costing £200 less is an acceptable replacement whlst still expecting the same payment.

Re: Replaced Xperia Z1 with a Lesser Value phone

Cleoriff — Tue, 01 Jul 2014 10:56:23 GMT

@jonsie wrote:
Not in my opinion. Why should they think a phone costing £200 less is an acceptable replacement whlst still expecting the same payment.

Agree totally @jonsie As I said earlier, it sounds outrageous to me.

You wouldn't buy a diamond ring for £600.. take it back and then be happy with a cubic zirconia replacement

Re: Replaced Xperia Z1 with a Lesser Value phone

aldaweb — Tue, 01 Jul 2014 10:59:11 GMT

If the contract is a regular one then the handset cost is factored in to the monthly payment so you could argue that the OP is being overcharged.

If refresh he must surely be due a refund on the handset portion.

Re: Replaced Xperia Z1 with a Lesser Value phone

MI5 — Tue, 01 Jul 2014 11:00:14 GMT

I wouldn't be happy either, but then again, I wouldn't have accepted it in the first place.
If it was refused at the time you stand a good chance of getting the same phone as you're paying for but I don't know where you'd stand now having accepted a different phone already.....?

Re: Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Tue, 01 Jul 2014 11:00:25 GMT

@jonsie wrote:
Not in my opinion. Why should they think a phone costing £200 less is an acceptable replacement whlst still expecting the same payment.

I'm agreeing.

You wound think the t&c would add that at similar value and spec

Re: Replaced Xperia Z1 with a Lesser Value phone

jonsie — Tue, 01 Jul 2014 11:01:59 GMT

My thoughts exactly. There would be an official complaint lodged straight away.

Re: Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Thu, 03 Jul 2014 10:14:40 GMT

Cheers for all of the comments

Im definitly gonna make a complaint as soon as possible, especially now the replacement phone is faulty as its not charging.

I Understand what people are saying about similar specs, but the large screen was a feature I wanted (As im a photographer) I will see what I can arrange in the store

Re: Replaced Xperia Z1 with a Lesser Value phone

Cleoriff — Thu, 03 Jul 2014 10:21:50 GMT

So now you have more than one reason to complain (with the replacement phone being faulty)

Make sure any further replacement is up to the value of your initial phone. Good luck

Re: Replaced Xperia Z1 with a Lesser Value phone

viridis — Thu, 03 Jul 2014 14:37:06 GMT

The closest spec phone to the xperia z1 is the xperia z2, seriously the hardware difference is about 10% cpu and 3gb ram.
The difference between z1 and z1 compact is screen resolution as well as size 1080p vs 720p, considering the screen is the most expensive item on the z1, I would never have accepted that handset.

Re: Replaced Xperia Z1 with a Lesser Value phone

jonsie — Thu, 03 Jul 2014 14:33:38 GMT

Yes it's a pity that the op accepted the handset but let's hope his complaint is upheld and treated accordingly.

Re: Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Wed, 06 Aug 2014 13:40:51 GMT

This is still ongoing, and am stuck in a situation, the replacement phone was another Xperia Z1 Compact (3rd Handset) and I have tried making a complaint and have been palmed off.

As it stands now, they should have replaced it with a phone in the same price bracket, I was not explained this nor was I explained that my phone plan couldnt be changed when I originally accepted the Z1 Compact, and since I wasnt informed of the change until I was in the store, it wasnt enough time for me to make an informed decision, seems like a bully tactic really.

So Im lumped now with a phone thats worth significantly less that what I wanted, I cant change the price im paying and to make maters worse, the 3rd device is now starting to play up, not charging and intermittently loops during startup.

Im not impressed with these phones at all and seemingly I cant get rid of it

Re: Replaced Xperia Z1 with a Lesser Value phone

Anonymous — Wed, 06 Aug 2014 13:44:45 GMT

Hi

I hoped this would be resolved mutually to a reasonable outcome for all involved. 😞

You say this is still ongoing ~ are you waiting of another update ?

I suppose one avenue is to sell that phone once it's working as it should and use the funds to buy a phone you want, although in all fairness you shouldn't have to do that.

😞