topic Re: LG G3 Signal issues? in Android

LG G3 Signal issues?

Faithfull — Mon, 07 Jul 2014 14:36:37 GMT

Hi all,

Recieved my new LG G3 on refresh last week after upgrading from a G2. Love the phone, really pleased with it, except i seem to be having signal issues.

At home with the LG G2 i always had 4G signal inside and outside, initially i didnt get 4G, only H. I turned off the phone and back on again but still only H signal.

The same at my work address although i used to get H+, i somtimes get E at best.

4G signal is spot on for my home address and was with the G2 according to o2 covergae checker.

Any ideas?

Re: LG G3 Signal issues?

Anonymous — Mon, 07 Jul 2014 14:40:19 GMT

Hi

Look at these generic help tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

You have 14 days to swap out the handset with O2 if the issues remain. (If got through them)

Re: LG G3 Signal issues?

MI5 — Mon, 07 Jul 2014 14:39:00 GMT

Sounds faulty - Can you still compare it directly to your old phone?

Re: LG G3 Signal issues?

aldaweb — Mon, 07 Jul 2014 18:30:36 GMT

Silly question, but is 4G enabled in network settings?

Re: LG G3 Signal issues?

Anonymous — Mon, 07 Jul 2014 18:40:55 GMT

Did you get a new sim card? If so please check it has 4GPP on it.

Re: LG G3 Signal issues?

Faithfull — Mon, 07 Jul 2014 18:49:45 GMT

Cant use old phone as sold on, has definitely got a new 4g simcard. Pretty sure 4g is turned on yep

Re: LG G3 Signal issues?

Anonymous — Mon, 07 Jul 2014 19:02:27 GMT

I would be swapping it out if this was my phone.

Re: LG G3 Signal issues?

MI5 — Mon, 07 Jul 2014 19:55:25 GMT

The clue is the fact that it is dropping to E so it's either a very poor modem or a faulty antenna in the phone.

Re: LG G3 Signal issues?

Faithfull — Mon, 07 Jul 2014 20:06:20 GMT

Ok, well I will monitor it over the next couple of days and see how it goes!

Re: LG G3 Signal issues?

Anonymous — Mon, 07 Jul 2014 20:08:39 GMT

Let us know how you get on.

Keep that 14 day window in mind.

Re: LG G3 Signal issues?

MI5 — Mon, 07 Jul 2014 20:09:10 GMT

Don't leave it too long or you'll lose the window to replace the phone.

Re: LG G3 Signal issues?

Faithfull — Mon, 07 Jul 2014 20:17:35 GMT

How do I go about this? Do I need to take screenshots showing the E signal? Do I have to phone up when I have the poor signal so they test it while I'm on the phone?

Re: LG G3 Signal issues?

Anonymous — Mon, 07 Jul 2014 20:18:49 GMT

O2 link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=12876

Re: LG G3 Signal issues?

MI5 — Mon, 07 Jul 2014 20:22:58 GMT

They will try and fob you off and delay you past the 14 days - Don't let them.
You need to be firm and stand your ground.....

Re: LG G3 Signal issues?

Faithfull — Tue, 08 Jul 2014 09:58:19 GMT

Just spoken to CS via the chat and they told me they need to send me a new SIM first, so i suppose i try that first.

Re: LG G3 Signal issues?

Anonymous — Tue, 08 Jul 2014 10:01:04 GMT

@Faithfull wrote:
Just spoken to CS via the chat and they told me they need to send me a new SIM first, so i suppose i try that first.

If you can I would visit an o2 store to pick up a sim and they'll sim swap for you.

Take I.d.

One through the post can take days thus pushing you closer to the return handset deadline.

Re: LG G3 Signal issues?

Faithfull — Tue, 08 Jul 2014 10:04:54 GMT

Well they said it would take 1-3 days but i wouldnt be able to get to an O2 shop until saturday anyway 😞

Re: LG G3 Signal issues?

Anonymous — Tue, 08 Jul 2014 10:28:34 GMT

Do you know anyone that is on o2 with the same sized sim card to try ?

It takes around around 3-4 days to receive a sim card via post.

Re: LG G3 Signal issues?

Faithfull — Tue, 08 Jul 2014 10:32:52 GMT

i take it they need to be on 4G, as if to see if there 4G sim gives me 4G on my phone?

Re: LG G3 Signal issues?

MI5 — Tue, 08 Jul 2014 10:34:30 GMT

Yes, they would need to be....