topic Re: New phone won't except sim in Android

New phone won't except sim

Anonymous — Sun, 06 Jul 2014 06:57:38 GMT

I have recently purchased a Samsung Galaxy S5 that was locked to the O2 network. I previously had an iPhone 4s. I have taken my sim from the old phone and put it in the galaxy, but it is saying there is no service. The signal strength is full and I gave checked the networks and it is connected to O2 but will not let me make calls, etc. Any help would be greatly appreciated.

Re: New phone won't except sim

Anonymous — Sun, 06 Jul 2014 07:12:19 GMT

Hi

Where did you purchase the Galaxy s5 from ?

If via an auction site or privately it could be imei blocked.

Is your service status saying all is ok ?

http://status.o2.co.uk/

Go through these help tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

You may need to speak to O2 to be taken off the iPhone style settings.

http://www.o2.co.uk/contactus

Re: New phone won't except sim

Cleoriff — Sun, 06 Jul 2014 07:21:46 GMT

@AnonymousWhat does that last sentence mean?

" You may need to be taken off the iPhone style settings"....

(Sorry if I sound dim but what has that to do with the sim card?).....

Re: New phone won't except sim

Anonymous — Sun, 06 Jul 2014 07:30:58 GMT

Hi @Cleoriff

When a person changes from an iPhone to another manufacturer occasionally a person encounters issues when trying to use their services.

This can sometimes be corrected by O2 checking the account and changing settings to standard instead of iPhone ones.

Also making sure ones APN settings are set correctly too as iPhone and Android for example are different. http://www.geeksquad.co.uk/articles/o2-apn-settings

A similar thread : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/iphone-amp-android-mix/m-p/594224/highlight/true#M59885

Re: New phone won't except sim

Cleoriff — Sun, 06 Jul 2014 08:15:11 GMT

Well I live to learn BoB...I just couldn't understand how that was affected by the sim...

Re: New phone won't except sim

Anonymous — Sun, 06 Jul 2014 08:32:50 GMT

Its usually the data side of things @Cleoriff but it does not harm to check.

Re: New phone won't except sim

jonsie — Sun, 06 Jul 2014 09:05:05 GMT

I am a little more bothered about there being no service. This points to the phone being blocked as even on an iphone data bolt on, there should be network coverage. Hope this isn't another eBay purchase.

Re: New phone won't except sim

Anonymous — Sun, 06 Jul 2014 09:16:38 GMT

@jonsie wrote:
I am a little more bothered about there being no service. This points to the phone being blocked as even on an iphone data bolt on, there should be network coverage. Hope this isn't another eBay purchase.

I'm hoping not too @jonsie or perhaps an 02 bill payment has not gone through as it should.

Perhaps trying an o2 payg Sim Card will help to confirm OP.

Re: New phone won't except sim

anticpated — Sun, 06 Jul 2014 10:26:49 GMT

A simple way to find out if the SIM is at fault would be do a factory reset. Starting from a clean slate should help rule out possible gremlins. Then from there, if it still misbehaves then you have a case to tender.

Re: New phone won't except sim

Anonymous — Sun, 06 Jul 2014 13:01:41 GMT

Thanks for the advice guys. I did purchase privately but not eBay. I will try your tips and let you all know how it goes. Thanks again

Re: New phone won't except sim

Anonymous — Sun, 06 Jul 2014 13:05:24 GMT

Hi

Most welcome.

If you Google their are sites such as Checkmend as one example that will tell you if the phone is barred.

Re: New phone won't except sim

MI5 — Sun, 06 Jul 2014 16:01:33 GMT

Does your sim work in a different phone?

Re: New phone won't except sim

Anonymous — Mon, 07 Jul 2014 02:20:34 GMT

Yes the sim works fine in my iPhone 4s

Re: New phone won't except sim

Anonymous — Mon, 07 Jul 2014 06:02:27 GMT

In that case I fear the worse that the phone is imei locked.

😞

Re: New phone won't except sim

Cleoriff — Mon, 07 Jul 2014 06:38:58 GMT

As @Anonymous says he bought the phone privately (though not from Ebay) maybe he should go back to the seller to check out the phones history....

Re: New phone won't except sim

Anonymous — Mon, 07 Jul 2014 06:46:11 GMT

A very good idea @Cleoriff

Hopefully it's someone in their circle of friends and not privately off places such as GumTree or Facebook Selling sites which is usually meeting a stranger ,and paying via cash.

Re: New phone won't except sim

Anonymous — Mon, 07 Jul 2014 11:29:27 GMT

I have spoken to O2 tech and they have said it is possibly because my settings on current sim are set up for iPhone so they are sending a new sim out. Hopefully this does the trick. The phone does have full signal when I insert the sim but will not connect to network.

Re: New phone won't except sim

Anonymous — Mon, 07 Jul 2014 11:32:50 GMT

That would possibly hinder data usage.

Hope thus resolves for you.

Re: New phone won't except sim

MI5 — Mon, 07 Jul 2014 11:49:41 GMT

It is displaying classic symptoms of a blocked IMEI.
Fingers crossed for the new sim card but I fear it will not help..... 😞

Re: New phone won't except sim

Anonymous — Mon, 07 Jul 2014 21:49:43 GMT

Is there anything that can be done for a blocked IMEI? Or is it a write off?