topic Re: Facebook videos a error message in Android

Facebook videos a error message

Anonymous — Fri, 04 Jul 2014 10:15:54 GMT

When playing a video on facebook the video will play for approx 15 seconds and then stop, showing error video has stopped.. Only happens on facebook not YouTube or others. Tried unistalling the app 3 times still not having it.. Left a message on a sony forum so got to wait for them unless someone on here has any ideas..

Re: Facebook videos a error message

Anonymous — Fri, 04 Jul 2014 10:25:13 GMT

Hi

The only time I've had issue on my iphone is if the signal for data has been weak.

Do you get good 3g or 4g signal strengths.

May be worth running a speed test but beware these can eat up to 40mb approx of data.

Speedtest.net is a good one as an example.

Look for the app if available.

Its weird that YouTube works and not Facebook tho.

Have you looked in the facebooks settings.

Re: Facebook videos a error message

MI5 — Fri, 04 Jul 2014 10:24:45 GMT

It's a fault with the app...
Many complaints about it at the moment....

Re: Facebook videos a error message

jonsie — Fri, 04 Jul 2014 10:28:23 GMT

I have two Samsungs and a tablet which have no problem with Facebook videos. However I am trialling a Sony Xperia Z Ultra which does on occasion stop abruptly and gives that error message. What phone are you using?

EDIT: just noticed you are using a Sony

Re: Facebook videos a error message

MI5 — Fri, 04 Jul 2014 10:29:55 GMT

Same on my Z1 jonsie 😞

Re: Facebook videos a error message

jonsie — Fri, 04 Jul 2014 10:43:13 GMT

Well they seem to update Facebook on an almost daily basis so let's hope this problem is addressed soon. Not sure what this morning's update added to Facebook other than bug fixes (and it has a lot of them!)

Re: Facebook videos a error message

MI5 — Fri, 04 Jul 2014 10:50:51 GMT

I've not tried it since the last update.....

Re: Facebook videos a error message

jonsie — Fri, 04 Jul 2014 11:02:29 GMT

Nope, just tried it. Got about 10 seconds in:

Re: Facebook videos a error message

Cleoriff — Fri, 04 Jul 2014 11:21:25 GMT

A query for me?. Does this appear to be a Sony problem then (as opposed to a FB problem?)

Re: Facebook videos a error message

MI5 — Fri, 04 Jul 2014 11:23:15 GMT

It's a Facebook problem on Sony devices

Re: Facebook videos a error message

jonsie — Fri, 04 Jul 2014 11:27:20 GMT

Well Ive just played the same video on the Note 2 with no problem. Video was 2mins36secs so I'm leaning more to a Sony issue.

Re: Facebook videos a error message

Anonymous — Fri, 04 Jul 2014 21:33:34 GMT

FIX:

Uninstall the facebook app
Re-download and login
On Sony you'll get a notification to enhance your experience and like their facebook page... Ignore this!
Worked for me and now videos play from start to end without the error message

Re: Facebook videos a error message

Cleoriff — Fri, 04 Jul 2014 21:36:52 GMT

Good call @Anonymous Thanks for letting us know.

Re: Facebook videos a error message

jonsie — Fri, 04 Jul 2014 21:55:36 GMT

Yep, that worked. Good shout