topic Re: S4 mini in Android

S4 mini

Anonymous — Thu, 05 Jun 2014 15:30:57 GMT

Hi wonder if anyone can help me my s4 mini wasn't turn on so I sent it to the 02 repair centre and they sent it back saying it had been modify/ rooted but I haven't done that, I don't even know what modify and rooted mean todo with a phone

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 16:21:10 GMT

Hi

Rooting is allowing more to be done with the mobile than what the manufacturer intended and can void warranty. O2 wouldn't touch the handset if they thought it had.

It's akin to jail breaking on an iPhone.

I would suggest you seek assistance from the Uk support homepage of the manufacturer , which is what we normally suggest anyway.

Did you buy this brand new ?

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 16:24:02 GMT

I omitted to put this link in for you.

http://www.samsung.com/uk/info/contactus.html

You could try a hard reset which could help although this procedure will wipe saved data.

http://www.hard-reset.org/factory-default/how-to-easily-master-format-samsung-galaxy-s4-mini-gt-i9190-gt-i9192-gt-i9195-with-safety-hard-reset/

Re: S4 mini

MI5 — Thu, 05 Jun 2014 19:06:53 GMT

A hard reset will not remove root.
You would have to flash the stock Samsung firmware again to do that, but now O2 have flagged it as rooted they won't touch it even if it goes back un-rooted.
Either fix it yourself by re-flashing or send it to Samsung who may be more sympathetic to your cause.

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:08:24 GMT

Hi I have the phone on contact it's started in October 2013 so I haven't had it long, I have not rooted it

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:09:00 GMT

I didn't mean to imply it would @MI5 remove the root but maybe the hard reset would get the phone up and running again.

Re: S4 mini

MI5 — Thu, 05 Jun 2014 19:09:12 GMT

Have you asked them what proof they have to say it's rooted?

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:09:44 GMT

How would I fix it without sending it to 02

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:09:52 GMT

Then if your sure it has not I would go with the suggestion of approaching the manufacturer for assistance.

Re: S4 mini

MI5 — Thu, 05 Jun 2014 19:10:05 GMT

@Anonymous wrote:
I didn't mean to imply it would @MI5 remove the root but maybe the hard reset would get the phone up and running again.

Fair enough but as it's not turning on either it could be a mute point......

Re: S4 mini

MI5 — Thu, 05 Jun 2014 19:11:09 GMT

@Anonymous wrote:
How would I fix it without sending it to 02

With Odin if you can get it to work http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/463464/highlight/true#M18334

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:42:51 GMT

I can't even turn phone on and I am asking O2 for proof it's been rooted or as they send modify

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:44:19 GMT

They will only tell you what the engineer has reported.

Hence why we are saying now approach the manufacturer under its 2 year warranty.

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:48:44 GMT

Would I just say that the phone won't turn on to samsung or that O2 say it's been rooted and modify and they won't fix it

Re: S4 mini

Anonymous — Thu, 05 Jun 2014 19:52:13 GMT

Advise them the phone won't turn on.

In the end your 100% sure it has not.

They will know if it has been and advise accordingly.

Re: S4 mini

MI5 — Thu, 05 Jun 2014 19:59:12 GMT

I'm not sure how they can tell it's rooted (or not) if it won't turn on - Challenge them about it !!

Re: S4 mini

Anonymous — Fri, 06 Jun 2014 05:47:42 GMT

Let us know how you get on with this please @Anonymous

Good luck.

Re: S4 mini

Anonymous — Sun, 08 Jun 2014 09:56:39 GMT

I didn't get anywhere with O2 or samsung void warranty they both said so broken phone 7 months into a 24 month contact

Re: S4 mini

MI5 — Sun, 08 Jun 2014 09:59:29 GMT

You have no choice but to try and flash it yourself or take it to an independent repair shop and pay for repairs then.
If both O2 and Samsung say it's been rooted it must have been.

Re: S4 mini

Anonymous — Mon, 09 Jun 2014 06:36:52 GMT

@Anonymous said "I didn't get anywhere with O2 or samsung void warranty they both said so broken phone 7 months into a 24 month contact"

Hi,

Sorry you didn't get any further forward with this.

It is indeed perplexing that a brand new phone out of a sealed box I presume ,can have been rooted.

You really don't have much choice apart from visiting a stand alone phone shop if you don't want to try the procedure yourself as indicated by MI5.

Or purchase another handset either on Payg or from outlets that deal in traded in phones such as CEX ,so you can continue to use the services your paying for.

Let us know how you get on.