topic Re: xperia z white screen in Android

xperia z white screen

RCL — Mon, 12 May 2014 17:52:51 GMT

I have had my Z for 13 months but the past couple of weeks it has flicked to a white screen then it has now started to stay on white screen and I have to turn phone off does anyone have a surgestion as to what is wrong please thanks in advance

Re: xperia z white screen

Anonymous — Mon, 12 May 2014 17:54:03 GMT

Hi

If a soft reset does not work then think about a hard reset.

If no joy seek help from the phone manufacturer.

Re: xperia z white screen

MI5 — Mon, 12 May 2014 17:55:22 GMT

Sounds like a poor connection on the motherboard to screen cable.
It should be still under warranty.

Resets won't help you with hardware issues and should not be used as the first line of trouble shooting all the time......

Re: xperia z white screen

Anonymous — Mon, 12 May 2014 17:59:02 GMT

Sony Uk Support link : http://www.sonymobile.com/gb/support/find-your-product/

Hard reset ; http://www.allflashfiles.com/hard-reset-sony-xperia-z/

Make a back up first.

Re: xperia z white screen

MI5 — Mon, 12 May 2014 17:59:30 GMT

Your local Carphonewarehouse can handle Sony warranty repairs - some even do this on site, if it's easier for you....

Re: xperia z white screen

RCL — Mon, 12 May 2014 18:01:20 GMT

I'll try sony thank you as reading other posts its not worth asking O2 thank you for your help everyone x

Re: xperia z white screen

Anonymous — Mon, 12 May 2014 18:02:11 GMT

Good luck.

Perhaps let us know how you get on.

Re: xperia z white screen

MI5 — Mon, 12 May 2014 18:05:34 GMT

Remember we only see the bad reports on here regarding O2 repairs but having said that you should get a better and more personal service by going to the manufacturer directly.

Re: xperia z white screen

RCL — Mon, 12 May 2014 18:45:22 GMT

Spoke to sony chat and I have been advised to send phone to them to be checked over

Re: xperia z white screen

MI5 — Mon, 12 May 2014 18:47:01 GMT

Hopefully they will look after you.

Re: xperia z white screen

Anonymous — Mon, 12 May 2014 18:52:07 GMT

Will you keep us in the loop please ?

Re: xperia z white screen

RCL — Mon, 12 May 2014 18:53:48 GMT

Yes can do that x

Re: xperia z white screen

RCL — Sat, 24 May 2014 08:30:36 GMT

Just to update sony done a data update on the phone. It seems to be working fine now, I couldn't do it as I don't have a computer just ipad. Just had the kitkat update and it seems fine. Thanks for all you help

Re: xperia z white screen

Anonymous — Sat, 24 May 2014 09:01:38 GMT

Good result.

Hope it remains that way for you.