topic Samsung S4 Email & A4.4.2 in Android

Samsung S4 Email & A4.4.2

Anonymous — Fri, 02 May 2014 09:37:42 GMT

Since upgrading to 4.4.2 on my S4 periodically I have problems receiving email. I can send out just fine but can't download.

General network access (WiFi/3G) appears to be okay although I am not a tech-drone so not a heavy user when out and about.

Researching web content I've checked the Master Sync & Data Sync options, everything appears to be in order; cycling the Sync mode per O2 Guru advice was ineffective.

Logic would suggest that as I am able to send email that Sync is active.

The only way I can restore full functionality is by removing and reinstating the email account, a little irrirtating doing this every few days.

My email server is POP3 and I'm using the native Email service.

Any similar experiences? Advice?

Re: Samsung S4 Email & A4.4.2

Anonymous — Fri, 02 May 2014 09:44:06 GMT

After upgrading the firmware it's sometimes recommended to perform a hard reset to clear out old files which can cause issues.

Have you done this ?

I was having issues with the native mail app on a trial android phone so I started using K-9 mail app with success.

https://play.google.com/store/apps/details?id=com.fsck.k9

Re: Samsung S4 Email & A4.4.2

MI5 — Fri, 02 May 2014 09:53:07 GMT

If your provider supports it you should be using IMAP.

Re: Samsung S4 Email & A4.4.2

Anonymous — Fri, 02 May 2014 10:02:34 GMT

I have not done a reset to factory settings, always dubious about taking such drastic measures, however I will give it a go as I've seen this in a number of other forum posts.

I should say also that my colleague experiences exactly the same behaviour so not restricted to my phone only.

Email is provided by my company and I don't think IMAP is an option, but I will check.

Thank you for speed responses.

Re: Samsung S4 Email & A4.4.2

Anonymous — Fri, 02 May 2014 10:08:07 GMT

Your welcome.

Let us know how you fair please.

Re: Samsung S4 Email & A4.4.2

Anonymous — Fri, 02 May 2014 14:19:35 GMT

IMAP is really the way to go or some companies like mine use exchange

Re: Samsung S4 Email & A4.4.2

Anonymous — Mon, 12 May 2014 13:27:23 GMT

Unfortunately the hard reset to factory default did not resolve the issue I have with maintaining a positive synch to my email account.

I am open to other suggestions, but IMAP is not an option for me.

Re: Samsung S4 Email & A4.4.2

Anonymous — Mon, 12 May 2014 13:31:18 GMT

Hi @Anonymous

Thanks for the update.

You do need to remove the 'solution' on this so more members see it and perhaps help.

Re: Samsung S4 Email & A4.4.2

MI5 — Mon, 12 May 2014 13:31:50 GMT

What do you have the sync set to (Email account settings).
Do the emails receive OK when you do a manual sync?

Re: Samsung S4 Email & A4.4.2

Anonymous — Mon, 12 May 2014 13:32:56 GMT

Did you try the K-9 app ?

Re: Samsung S4 Email & A4.4.2

Anonymous — Tue, 13 May 2014 13:07:41 GMT

I checked

Settings -> Connections -> Data Usage -> AutoSynch Data : set on

For the email account itself, Synch is flagged on and Synch Settings are all set to manual.

As mentioned before, when the account is in this state I am able to send out email... just not receive it.

Prior to it going into this state the application appears to run very slow regardless the speed of connection, it appears also to download my entire mailbox rather than the latest entries.

I suspect it maybe some critical combination of actions which result in this behaviour as I don't see posting on other forums with this same behaviour.

I've not tried other mail applications.

Re: Samsung S4 Email & A4.4.2

MI5 — Tue, 13 May 2014 13:31:07 GMT

Having manual selected means it will only download email when you ask it to and not automatically, but I think the problem is in the settings of the account or in the fact that you do not have an imap option (modern email is designed around imap).
If you are comfortable sharing your email settings I'll have a look and see if there is anything obvious there?

Re: Samsung S4 Email & A4.4.2

Anonymous — Tue, 13 May 2014 13:35:16 GMT

I use Bt Yahoo which is PoP3 without any issues receiving e mails pushed to my iPhone.

Certainly a conundrum you have.

Re: Samsung S4 Email & A4.4.2

MI5 — Tue, 13 May 2014 13:39:01 GMT

@Anonymous wrote:
I use Bt Yahoo which is PoP3 without any issues receiving e mails pushed to my iPhone.

That's because the iPhone email client will poll pop3 accounts (same as GMAIL will on android) but the stock (basic) android app won't.

Hence the reason why I suggested K9 to you.

If not wishing to use K9 it may be possible to set the account up through the GMAIL app which will do what is required also.

Re: Samsung S4 Email & A4.4.2

Anonymous — Tue, 13 May 2014 13:41:44 GMT

Yes K-9 was a massive help.

It's disappointing then that some smartphones have these issues with stock e mail apps.

Re: Samsung S4 Email & A4.4.2

MI5 — Tue, 13 May 2014 13:50:44 GMT

They are only meant for the very basic of users.
Most people have their own favourites that get used and the stock ones are just ignored.

Re: Samsung S4 Email & A4.4.2

Anonymous — Tue, 13 May 2014 14:10:31 GMT

just to reiterate, I had absolutely no problems at all prior to the upgrade to 4.4.2 and I have had my phone for several months now.

Email account settings are unchanged between then and now, I can't see those being an issue, nor the synch mechanism (auto/manual) but it is always possible... adapting an old saying - one mans logic is another mans chaos!

I really only need to review email when I'm on the road hence my preference to download manually, as I said, not a problem before the upgrade.

I'm told by my system administrator that IMAP is supported so I will try that configuration.

Re: Samsung S4 Email & A4.4.2

MI5 — Tue, 13 May 2014 14:26:34 GMT

@Anonymous wrote:
I'm told by my system administrator that IMAP is supported so I will try that configuration.

That is good news and the best thing to try, let us know if it helps.