topic Re: 4G in Android

4G

Anonymous — Wed, 30 Apr 2014 12:44:13 GMT

Hi all why can't I get 4g on my SAMSUNG S4 I have a new sim
I'm in a good coverage area
Cheers....

Re: 4G

MI5 — Wed, 30 Apr 2014 12:50:34 GMT

Check that you have enabled 4G in network settings >network mode

Also check in your "My O2" that you have a 4G tariff.

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:23:08 GMT

Just so you know in the settings 4g is shown as LTE it's the same thing and that's what needs to be enabled

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:23:18 GMT

Thanks I dont have 4g in my settings it reads 2 or 3g auto or 3g only and yes I do have have it as a free bolt on cheers. .

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:26:59 GMT

By new sim you mean new 4g sim?
How long you had the new sim for?

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:28:40 GMT

All new sims are 4g does depend of course when the op got it

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:29:41 GMT

Yes its a new sim from 02 it's for 4g
cheers

Re: 4G

MI5 — Wed, 30 Apr 2014 13:30:23 GMT

@Anonymous wrote:
Thanks I dont have 4g in my settings it reads 2 or 3g auto or 3g only and yes I do have have it as a free bolt on cheers. .

It would seem that you need to do a firmware update.

Check in settings >About device for an update or plug phone into Kies.

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:31:53 GMT

Which software version are you currently running

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:31:12 GMT

If it's new it can take up to 24 hours to properly register maybe that's the issue.

Re: 4G

MI5 — Wed, 30 Apr 2014 13:31:47 GMT

@Anonymous wrote:
Ok did you check that LTE is enabled ?

They don't have the option Damien - fw update required

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:32:21 GMT

Dont have LTE on my phone cheers

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:33:35 GMT

Yes cheers Rich posted it as the op said it

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:34:12 GMT

Had sim for about a week

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:34:29 GMT

You need to do a firmware upgrade go to settings about phone then check for update on wifi is the easiest way

Re: 4G

MI5 — Wed, 30 Apr 2014 13:34:37 GMT

Dave
You can check for updates "OTA" on the phone (Settings >My Device >About Device >Software Updates)
or download Samsung Kies and update your phone that way.

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:35:24 GMT

Have you checked if there is a mast near you?

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:36:15 GMT

A mast wouldn't make an option appear on the phone it needs an update

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:37:16 GMT

Tried update I'm on latest version

Re: 4G

Anonymous — Wed, 30 Apr 2014 13:38:12 GMT

Which version is it showing under about device?