topic Re: reset with no screen? in Android

reset with no screen?

Anonymous — Tue, 29 Apr 2014 21:00:46 GMT

Hello, I need some advice before tomorrow please! My SGS3 screen went blank yesterday, phone still works but can see nothing. O2 are kindly replacing it hopefully in the morning but I have just realised that someone, with the right know how could potentially access the various apps/financial data before I get chance to change every sodding password. I'm sure this is unlikely but would rather be safe than sorry, so is there anyway I can reset/clear down the phone before I hand it over to the courier??? Thanks in advance....

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 21:14:29 GMT

Hi and welcome.

I think Only if a hard reset could be carried out.

http://www.hard-reset.com/samsung-galaxy-s3-uhard-reset.html

http://thedroidguy.com/2014/03/fix-galaxy-s3-wont-turn-troubleshooting-guide/

They typically wipe and use any internal parts they can on returned faulty handsets I believe.

Edit : Remember to remove your SIM card, battery and any SD CARD before handing your faulty phone over.

Re: reset with no screen?

jonsie — Tue, 29 Apr 2014 21:13:05 GMT

Have you done a backup recently?

You could try a factory reset on the phone if the display will allow it.

A full factory reset will erase all data so do a back up first:
Turn off the phone and remove the battery. Wait 2 minutes and put it back
Press and hold down Volume Up + Home + Power buttons at the same time.
Release all buttons when you see the Samsung logo.
Android system recovery will be loaded now
Select wipe data/factory reset. (Volume buttons to go up or down, select with Home button)

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 21:52:41 GMT

I've tried the hard reset a couple of times with no luck, but whether it's doing it and I can't tell or if it's just not working at all I don't know.

Thanks for the reminder regarding the sim and but do I really take the battery out as well??

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 21:57:42 GMT

Is there anyway to reset the device through connecting it to a laptop??

As I say I very much doubt there will be a problem between me handing it over and it getting wiped but it would put my mind at ease....!

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 22:03:30 GMT

If O2 are replacing it anyway the people won't be going out of their way to nosey around the phone. Theyll wipe it and then try a few things to see if a) it can be reused as a refurb, or b) it is only worth the parts in the phone. I imagine even the engineers are compliant with Data Protection.

Re: reset with no screen?

MI5 — Tue, 29 Apr 2014 22:04:24 GMT

Try this (only chance) https://www.google.com/android/devicemanager

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 22:37:18 GMT

I can ring the device but need to have previously set up the erase function, which due to the screen I can't do now. Great suggestion though and guess what I'll be doing first with the new device!

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 22:39:08 GMT

Thanks everyone for trying though, I'll just have to get them passwords updated asap.

Re: reset with no screen?

Anonymous — Tue, 29 Apr 2014 22:40:10 GMT

Yes at least you know now mate

Re: reset with no screen?

Anonymous — Wed, 30 Apr 2014 05:20:53 GMT

You're Welcome @Anonymous

Yes I would remove the battery too.

Shame the hard reset didn't work but as I said I wouldn't be overly worried. If they do get it working the next step is a wipe I believe.

Take care.

Re: reset with no screen?

MI5 — Wed, 30 Apr 2014 07:18:53 GMT

As it's a Samsung phone and IF you had logged in with a Samsung account you might be able to use Dive.

http://www.samsungdive.com/about/forwardSiteGuide.do

http://findmymobile.samsung.com/login.do