topic Re: Data abroad...? in Android

Data abroad...?

Anonymous — Wed, 09 Apr 2014 00:47:59 GMT

Ok so, I have a Galaxy S4 and I'm in Italy on holiday. I have good coverage for reception but my mobile data is not connecting at all. I have swiped down and made sure that the mobile data icon is lit, I have GPS and Data roaming activated but still nothing. I don't know what's going on.

Anyone have any ideas?

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 05:25:40 GMT

Hi.

First remove the sim and give it a clean.

Ensure any airplane mode is not toggled on.

Check that auto network selection is not trying to connect you to another network.

Try to find out if the network your latching to is itself having issues.

Either use live chat from another persons phone or Internet cafe or ring O2 Cs on From abroad +44 844 809 0200 > Free for contract customers or From abroad +44 7860 980 202> International rates for Payg Customers just to have your account re checked.

http://www.o2.co.uk/contactus

If it cannot be resolved then if your phone is unlocked to all networks acquire a local SIM card and use wifi where available.

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 06:20:17 GMT

Have you tried restarting the phone? If not a call to customer services on the above number might be best it is free

Re: Data abroad...?

adamtemp64 — Wed, 09 Apr 2014 07:40:54 GMT

1 have you had the warning texts about roaming?

2 do you have o2 travel or standard europe rates?

3 Pay monthly or Pay as you go ?

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:33:41 GMT

I get question 1 Adam just wondering what difference 2 and 3 would make to the data not working?

Re: Data abroad...?

adamtemp64 — Wed, 09 Apr 2014 08:37:34 GMT

2 the basic 15mb data on o2 travel could be used up very quickly and so preventing any more data unless another block bought if standard then the monthly cap

3 helps to know as calls to the international number are not free on payg

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:40:10 GMT

Ok makes sense although the way the op has said it is as if they haven't had any data at all but guess we will see if they come back

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:40:18 GMT

Thanks for the replies, I restarted the phone and that seems to have sorted the problem.

I can now go back to worrying about how much data i use and how it's going to cost me 🙂

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:52:36 GMT

Are you on a monthly contract and if so do you know if you have O2 travel if you do it's £1.99 a day for upto 15mb of data same on pay as you go you can get more at £1.99 for another 15mb if you are on standard rates it's 46p per mb on monthly and pay as you go which caps at £48 on monthly I don't believe there is a cap on payg

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:44:22 GMT

Glad you got sorted @Anonymous

Re: Data abroad...?

adamtemp64 — Wed, 09 Apr 2014 08:50:28 GMT

@Anonymous wrote:
Are you on a monthly contract and if so do you know if you have O2 travel if you do it's £1.99 a day for upto 15mb of data you can get more at £1.99 for another 15mb if you are on standard rates it's 69p per mb which caps at £40

Standard non o2 travel caps as stated at £48 but at 46p a mb which gives 100mb source http://international.o2.co.uk/internationaltariffs/travelling_abroad

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:51:56 GMT

I know I just updated post Adam after double checking rates thanks

Re: Data abroad...?

adamtemp64 — Wed, 09 Apr 2014 08:54:59 GMT

@Toby there is an issue with the standard rate cap at 100mb at 46p a mb at £48 cap gives you 104.34 mb yet you cap at 100mb so 48p a mb higher then eu allowed charge?

Re: Data abroad...?

Anonymous — Wed, 09 Apr 2014 08:57:02 GMT

Well spotted Adam