topic Re: sms to mms in Android

sms to mms

Anonymous — Tue, 08 Apr 2014 17:41:00 GMT

Here's the situation,

Apparently when you send a basic text message but using 1 of those silly little emotions at the end of it, it changes your sms to a mms. Well unfortunately for me I only discovered that when my monthly bill came in at £93 instead of £40.

Tbh I didn't even know what a mms or sms was till I searched it up colour me technological unadvanced but I thought a text was a text and a media text had mass body like a picture or video not a stupid emotions smiley. What I found out to my disgust was that little smiley face thing costs 33p per message and massed up a total of £53. I had unlimited texts and I thought a mms message meant the other didn't have a andriod phone and it was kinda like an imessage (long time iPhone user)

So is O2 gonna make me pay this extra charge for something I knew nothing of or could do anything about? How about a heads up saying this will send as a mms and charge you money. Or a simply do you want to pay the extra 33p in a pop up...so annoyed. Need to be a rocket sciencest to understand phones nowdays

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 17:44:32 GMT

Hi and welcome to the community.

This has been raised several times previously and a search will provide you with the solution.

Which device are you using?

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 17:46:48 GMT

Oh will I, sorry first time using this. I found it hard enough to post nevermind to search.

I'm using the Samsung galaxy s3

Re: sms to mms

adamtemp64 — Tue, 08 Apr 2014 17:49:25 GMT

here is some info from the support pages http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=52295

Re: sms to mms

jonsie — Tue, 08 Apr 2014 17:50:54 GMT

Open messages and go into menu >> settings >> mms alert and tick the box so that you will always know if the message has been converted to mms.

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 18:05:38 GMT

Basically there are two ways to send smilys on the Galaxy phones.

1. From your keyboard to the right of the Sym key is a smily face. These WILL be charged as mms as they are little pictures. Crazy I know but that is what happens.

2. When typing a text using the settings key below the smily icon press that and you will get a list come up. One of the options there is insert smily. These are Green and WILL NOT be charged.

No idea why the difference between Green and colour makes a 40p charge but there you have it.

Jonsie has sent a separate message where you can set your device to buzz when an sms converts to mms.

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 18:28:52 GMT

Apologies that message would have come to you quicker but it took 20 minutes for just one page to open up on this super fast 2g service I have near home.

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 19:51:44 GMT

Thanks for all the help and replies

If they warn you about it first and I still did it I'd hold my hands up and say well I **bleep**ed up but the fact I had no warning about it and pretty much only found out after I get the bill is annoying. It's too easy for a bill like this to happen without knowledge which O2 probably love more money for them. Only 20 more months and I'm away from this service after 8 years and not 1 bill overdue or missed.

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 19:54:01 GMT

Have you tried calling CS on 202 free from your o2 handset?

Given the circumstance they may agree to meet you half way or something? The worst they can do is say no. ....

I presume that this is the first month it has happened? Perhaps following an update to the operating system to kitkat for example?

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 19:54:28 GMT

Have you tried calling CS on 202 free from your o2 handset?

Please let us know how you get on

Given the circumstance they may agree to meet you half way or something? The worst they can do is say no. ....

I presume that this is the first month it has happened? Perhaps following an update to the operating system to kitkat for example?

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 20:02:01 GMT

I'm either gonna ring them tomorrow or pop into an O2 store. Maybe both undecided as of this moment.

Yeah first time it's ever happened, some lass started doing it so I was doing it back just to be polite and my politeness could cost me an additional £50, I've learned a lesson though, never be nice always be a **bleep**...at all times

Re: sms to mms

MI5 — Tue, 08 Apr 2014 20:08:54 GMT

When I think of the money I've wasted on women over the years..... makes me shudder lol

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 20:15:47 GMT

Guess most of us fellas and a few ladies could own up to that but hey you only live once and you can't take it with you @MI5

Re: sms to mms

Anonymous — Tue, 08 Apr 2014 20:18:53 GMT

Personally I am not sure going into store will be that much help. I think they will just call CS!!!!

Your shout but I would call first and see how you get on explaining that the update was the cause and you weren't notified etc.

Please let us know how you get on

Re: sms to mms

Cleoriff — Tue, 08 Apr 2014 20:19:08 GMT

@MI5 wrote:
When I think of the money I've wasted on women over the years..... makes me shudder lol

Ooh I just bet they loved all those wasted smilies. You would have spent less money buying flowers!

Re: sms to mms

jonsie — Tue, 08 Apr 2014 20:41:32 GMT

@Cleoriff wrote:
@MI5 wrote:
When I think of the money I've wasted on women over the years..... makes me shudder lol
Ooh I just bet they loved all those wasted smilies. You would have spent less money buying flowers!

Good job you ain't in Thailand then MI5!

Re: sms to mms

MI5 — Tue, 08 Apr 2014 20:43:47 GMT

Yeah, well it wasn't just smilies and flowers either 😞

Re: sms to mms

jonsie — Tue, 08 Apr 2014 20:47:03 GMT

I know what you mean

Re: sms to mms

Anonymous — Wed, 09 Apr 2014 10:02:13 GMT

Do let us know if you get any sort of refund from O2 hopefully you will

Re: sms to mms

Anonymous — Wed, 09 Apr 2014 11:51:07 GMT

Well I rung the CS on the 202. The guy who answered the phone kinda just said nothing we can do and that it's samsung who built the phone to operate like that but I pestered him till he put me on to the manager. This is where it gets very confusing as he was an Indian sounding fella and I'm broad geordie...from what I can tell they will met me half way on the bill and so it doesn't happen again they added some bolt on to my tariff. I couldn't understand what the bolt on was because I couldn't understand him so I just accepted it, it's got to be a bonus so I didn't mind.. I just didn't want to pay the full £93.

To summarise my expierence never send smileys, a simple x will surmise. I spent £50 on smileys and didn't even get my leg, would of been better off just slipping smileys of the frozen variety through her letter box.