topic Re: Not receiving text alerts from companies in Android

Not receiving text alerts from companies

Anonymous — Sun, 06 Apr 2014 18:17:55 GMT

This actually started with my Galaxy S2 and I hoped it would changed with my upgrade (Nexus 5), but for some time now I haven't been receiving text alerts from services that I signed up for: GP, prescriptions (Boots the Chemist), hair salon, etc. Maybe not earth-shatteringly important, but then it would have been useful to be reminded my hair/nail appointment yesterday was actually earlier than usual!

Admittedly it took me a while to realise and initially my GPs said they were having a few glitches with their new system. However as I noticed others not coming through, it occurred to me it might be my phone. Nothing changed on my old phone that I was aware of, I checked all my settings (I use the Handcent message app rather than the stock app) and nothing there had changed. Someone suggested it was the phone sending them but I'm guessing (and I work somewhere that sends SMS via the IT network) that the messages originate from a 'system' rather than a phone.

Any suggestions?

Re: Not receiving text alerts from companies

MI5 — Sun, 06 Apr 2014 18:22:29 GMT

Obvious one is to not use Handcent and see if they come through the stock app OK....?

Re: Not receiving text alerts from companies

Anonymous — Sun, 06 Apr 2014 19:51:21 GMT

They did come thru the handcent app fine before. Have used it for about 3 years without any major issues. And on the new phone (Nexus 5) it's Hangouts which I don't like so don't use.

Re: Not receiving text alerts from companies

MI5 — Sun, 06 Apr 2014 19:59:01 GMT

You won't know unless you try a different app. Not seen any other reports of issues other than when using Tugo which can't handle short codes.

Re: Not receiving text alerts from companies

Anonymous — Sun, 06 Apr 2014 21:47:22 GMT

I keep having a pain with Handset, it keeps changing texts that I get into something completely different on occasion. Never occurred to me I might be missing some texts.

Re: Not receiving text alerts from companies

Anonymous — Mon, 07 Apr 2014 10:53:28 GMT

I hate handcent I find the stock app much better

Re: Not receiving text alerts from companies

Anonymous — Sun, 04 May 2014 20:40:55 GMT

Tried using Hangouts and didn't receive the text messages through that either. But I have received them from charities (donation confirmations), mail order companies (statement notifications), bank, etc., and I'm sure they don't come from individual phones any more than they do/did from GP. I checked with my doctors on Friday and they do still send them, as do the chemist.

Could it be a restriction on my contract?

Re: Not receiving text alerts from companies

MI5 — Sun, 04 May 2014 20:48:40 GMT

I can't think of any such restriction.
Try Go SMS and see if you receive them.
The only other thing I can think of is that the other places have got the wrong number for you?

Re: Not receiving text alerts from companies

Anonymous — Mon, 05 May 2014 09:26:53 GMT

As I note you have Android, this is unlikely but have you checked in your spam messages box?

Re: Not receiving text alerts from companies

Anonymous — Mon, 05 May 2014 14:21:18 GMT

Already checked numbers with the parties concerned. Even stood and watched my hairdresser send me a message from their PC. And I don't have a spam box on my app. Just really disappointing as I've used Handcent for best part of 5 years and never had any problems, but despite what they're telling me, this is a new issue. I just don't like any other apps as much.

Re: Not receiving text alerts from companies

Anonymous — Thu, 15 May 2014 15:16:59 GMT

I went to see the O2 Guru locally, and he mentioned the TPS (Telephone Preference Service) that might be blocking numbers. I had recently registered my mobile with them (certainly not as long as I've had the issue, but worth looking into). I de-registered, and lo and behold today I received a reminder message from my hairdresser. So, hopefully, problem solved.