topic Re: Samsung Galaxy S4 - Signal Problems in Android

Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 12:50:38 GMT

I just took out a Samsung Galaxy S4 a few weeks ago. In my work and surrounding area I get no signal at all even though other people here are on o2 too and have normal signal. Is there something wrong with my handset? I use handcent for SMS.

Thanks

Nicole

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 12:54:12 GMT

Hi have a look here first and see if it shows any problems in your postcode http://status.o2.co.uk

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 12:58:22 GMT

it says normal coverage for 2g. I'm not getting any signal whatsoever even though others on o2 are.

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:01:59 GMT

Hi.

Turn your phone off and on to reset the network connection.

If no help then go through the bullet points of this self help thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:02:02 GMT

Try going into settings connections ,mobile network and selecting gsm only that should give you 2g which is what you need for calls and texts

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:08:17 GMT

I don't have the option 2g only. There is auto connect 4h/3g/2g, auto connect 3g/2g, 3g only. No 2g only

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:09:40 GMT

I guess you haven't upgraded to kit kat then as that option should be there as O2 brought it back for people with a problem with signal

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:11:42 GMT

how do I upgrade? New to samsung/android sorry.

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:16:02 GMT

Go to settings,general,about device then click on check for updates you will need to be on wifi really

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 13:13:32 GMT

Check your mobile data settings is turned on.

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 14:30:07 GMT

Once you have updated you should have the option for 2g only which will hopefully solve your problem do let us know how you get on Nicole

Re: Samsung Galaxy S4 - Signal Problems

MI5 — Tue, 01 Apr 2014 17:10:08 GMT

Others have said that the S4 can appear to have a lower signal than other phones, however, the signal can be reported lower but not actually be lower as the signal bars are just an indication.
My S3 has always shown a much lower signal than other phones I've compared it to but I've always been able to make calls OK.

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 17:20:17 GMT

Yes I've seen that too sometimes it doesn't show any bars but when you make a call they show up

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 18:04:50 GMT

I have updated to 4.4.2 kitkat and yes there is a 2g only option in there. I can't believe given o2's current poor signal in so many parts of the country that they thought it was a good idea to remove the option.

Re: Samsung Galaxy S4 - Signal Problems

Anonymous — Tue, 01 Apr 2014 18:11:58 GMT

If you are not picking up 2g but you don't have the "no service" icon showing top right then your S4 is picking up the slightest of 3g. The S4 in common with most smartphones tries to connect to 3g first.
Update to kitkat then go to settings networks more networks then select 2g only.

Please note though that your phone will then stay on 2g everywhere you go. You will need to do the same as above but select auto lte/3g/2g to pick up 3g again.