topic Re: Samsung S3 charging problems in Android

Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 19:29:05 GMT

Anyone know of any issues charging the S3. I have bought a new battery and charger but cannot get it to charge. Help please 😞

Re: Samsung S3 charging problems

Bambino — Sat, 29 Mar 2014 19:36:11 GMT

Where did you buy the battery and charger from? Are they genuine Samsung?

Have you done any firmware updates recently?

Re: Samsung S3 charging problems

MI5 — Sat, 29 Mar 2014 19:37:02 GMT

Check your charging port is clean and undamaged.
Also check your battery in another phone to see if it charges - just to make sure battery is OK....
Some new batteries might come with tape over the contacts so check that too.

Re: Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 19:51:57 GMT

I think it may be the charging port that has the issue. I hace changed battery back to the original and tried charging but nothing seems to be getting to the phone

Re: Samsung S3 charging problems

MI5 — Sat, 29 Mar 2014 19:58:53 GMT

They can get stuffed with fluff so you could try cleaning it out with a toothbrush or toothpick. Unfortunately, they can also get damaged quite easily too esp if someone tries to force in the charger the wrong way up or something like that.

Re: Samsung S3 charging problems

jonsie — Sat, 29 Mar 2014 20:05:32 GMT

Do you get anything connecting the phone to a PC via the USB cable?

Re: Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 20:20:55 GMT

not a thing

Re: Samsung S3 charging problems

MI5 — Sat, 29 Mar 2014 20:24:25 GMT

Certainly sounds like the port at fault then.

Re: Samsung S3 charging problems

jonsie — Sat, 29 Mar 2014 20:26:18 GMT

Sadly, if cleaning the port doesn't help, it will probably have to go back to Samsung or O2.

Re: Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 20:42:16 GMT

i may be lying - looks as if it has connected via the pc

Re: Samsung S3 charging problems

MI5 — Sat, 29 Mar 2014 20:47:10 GMT

If it has, is it also charging?

Re: Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 20:52:53 GMT

i think it might be

Re: Samsung S3 charging problems

jonsie — Sat, 29 Mar 2014 20:57:14 GMT

Fingers crossed!

Re: Samsung S3 charging problems

MI5 — Sat, 29 Mar 2014 20:59:27 GMT

Could be your charger at fault then, or as you've tried a new charger maybe the plug socket?

Re: Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 21:56:19 GMT

now charging very slowly. have tried various plug sockets so no idea why it wont charge from mains

@jonsie wrote:
Fingers crossed!

Re: Samsung S3 charging problems

Anonymous — Sat, 29 Mar 2014 22:58:26 GMT

First things first are you using a Samsung charger or an eBay special?

I would suggest using the charger to charge another phone if you can. If that works then you know the charger isn't the issue and you can then move on to the phone and potential faults.

Re: Samsung S3 charging problems

Anonymous — Sun, 30 Mar 2014 10:36:29 GMT

definitely not the charger or the socket as another phone has been charged using them. Phone did eventually charge using cable attached to the laptop but will not connecxt to mains charger

Re: Samsung S3 charging problems

Anonymous — Sun, 30 Mar 2014 10:50:35 GMT

Hi Lorrainebee

I would say then that the fault could lie in one of two areas:

1. That the pins on the phone are damaged perhaps by the charger being accidentally forced? (Most likely). This would mean sending it away to repairs. We recommend not using o2 repairs but going directly to the manufacturer assuming still under warranty.

2. A software glitch. You could try a hard reset to see if that resolves it.

Please let us know how you get on.

Re: Samsung S3 charging problems

MI5 — Sun, 30 Mar 2014 10:50:40 GMT

As a last ditch attempt you could try a factory reset, but it would seem it is the charging chip that is faulty.

Re: Samsung S3 charging problems

Anonymous — Sun, 30 Mar 2014 11:03:02 GMT

what i dont understand is why it charges via laptop but not mains