topic Re: Help in Android

Help

Anonymous — Mon, 24 Mar 2014 12:07:49 GMT

The problem I had previously with not getting my emails now on my phone s4 I contacted bt broadband on computer and put through to some security firm that works with them he remotely connects to mine and says I have been hacked into and that they have access to my emails etc and he can fix the email problem but would have to install and block this access from London but it will cost me £79 pounds to not allow hackers back in does this sound right

Re: Help

Anonymous — Mon, 24 Mar 2014 12:13:38 GMT

@Anonymous wrote:
The problem I had previously with not getting my emails now on my phone s4 I contacted bt broadband on computer and put through to some security firm that works with them he remotely connects to mine and says I have been hacked into and that they have access to my emails etc and he can fix the email problem but would have to install and block this access from London but it will cost me £79 pounds to not allow hackers back in does this sound right

I'm with BT and have not come across being charged like this.

Why not creare another Yahoo e mail address from one of your sub e mails thats available to you or create a hotmail one for example.

Re: Help

Anonymous — Mon, 24 Mar 2014 12:28:23 GMT

They saying email compromised ,computer compromised. Unauthorised access from London area.237spyware present.rundll virus.firewall crashed looks legate when remote connected am at. A loss because still can't get my phone configured back to receive emails he saying my computer accseble to hackers and all my info will phone bt again thanks

Re: Help

Anonymous — Mon, 24 Mar 2014 12:32:04 GMT

What operating system do you have.

What Security suite are you using.

Are you sure it was Bt and not a third party you spoke to who are trying to get you to buy their support.

Its hard sometimes but pc's can be cleaned by the owner.

If the email address is 'compromised' then create a new one.

Re: Help

MI5 — Mon, 24 Mar 2014 13:20:53 GMT

Hopefully you haven't fallen for a scam (one of which was recently going around in an email).
I suggest you cease all contact with this person, disconnect your computer from the internet and run a competent virus and malware scan immediately.
If you are not confident of doing this yourself, seek an expert computer repair shop's help.

Re: Help

MI5 — Mon, 24 Mar 2014 13:23:18 GMT

kojie wrote:A loss because still can't get my phone configured back to receive emails he saying my computer accseble to hackers and all my info will phone bt again thanks

The way the scam works is that they have changed your email password so you can't access your emails.

By allowing them access to your PC they have now downloaded a programme that they can remotely control your PC from theirs.

It is definately now accessible to hackers unfortunately it's the guy you've been talking too...... 😞

Re: Help

Anonymous — Mon, 24 Mar 2014 13:31:04 GMT

Possibly by asking the OP to pay for support they then have their credit/debit card details too if indeed this is a scam.

Maybe Speaking to BT broadband support and name drop this security firm to see if it is part of them.

BT - Call us

24 hours a day, 365 days a year.
The best time to call is
between 12 noon and 4pm.

Please make sure you're at your computer when you call.

From a landline: 0800 111 4567
From a mobile: 0330 123 4567

Re: Help

MI5 — Mon, 24 Mar 2014 15:03:58 GMT

My father in law had the email and clicked the link to see where it would go. It was a very plausible BT log in page (he didn't log in). Anyone logging in on this page has given away their username and password which then gets changed immediately and so locks you out of your own BT account.
What follows next is a world of pain and expense to sort out and it should certainly be reported to BT as they will no doubt wish to investigate (this is hurting many people) and they will also reinstate your account and reset your security details.
That just leaves the user to clean their infected PC.

Re: Help

Anonymous — Mon, 24 Mar 2014 16:22:45 GMT

That was close it's took me a day on phones with bt my problem was my partner is bill payer she at work it's my email guy on remote connection through a site I was on which searched for came up as bt he's telling me hackers are in my computer an address in London somewhere meanwhile I.m on phone talking to Mumbai or Calcutta or somewhere like that but they can't do anything because my partner I sun reachable so throws down phone getting stressed later I phones bt that number u gave me bt the lady on there says the same but she notices that I,m a secondary email which she is allowed to deal with bingo I get my password changed looks like it's ok my phone re set up no probs ,still can't helping somebody somewhere is watching or Abel to do things now that they have been on my computer .i never gave any details the the remotely connected guy but scared,uneasey. Thanks guys, technology gggrrr cheers

Re: Help

Anonymous — Mon, 24 Mar 2014 16:27:25 GMT

You're welcome.

Re: Help

Anonymous — Mon, 24 Mar 2014 19:33:17 GMT

One way to avoid this issue in future is to not click on links in emails unless you are absolutely sure of their origin.

When I get an email from a company that I want to go further with, I go to my Internet and type in their website address and not click on links. So for BT I would start at www.bt.com and then navigate from there. I don't use the website addresses in the emails unless I am certain.

Appreciate this is after the horse has bolted but it may help in the future.

Re: Help

aldaweb — Tue, 25 Mar 2014 12:11:49 GMT

It may be an idea to download something like Kaspersky rescue Disk (http://support.kaspersky.co.uk/viruses/rescuedisk/) and burn to a CD (or create bootable USB) then boot from that and scan your PC to check for anything left behind. In case of suspected infection never boot the suspect PC from it's own drive and always boot the rescue disk from cold state (powered down).