topic Re: Samsung Galaxy S3 and Android 4.3 Problems. in Android

Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Tue, 04 Mar 2014 23:46:48 GMT

Hi Guys,

I'm having some trouble with the latest update to my S3 and was wondering if I was in a minority or whether anyone else is experiencing the same issues.

This update seems to have knocked my phone back to the stone age, my phone now burns though battery power at a fair rate of knots an worse, will not connect to my home WiFi, reporting that the "connection is unstable" or the "signal strength is poor" when I have a tablet lying next to it telling me that the signal strength is "Very Strong".

Surely I cant be the only one having this trouble? Does anyone know if there are any updates to this update due out soon?

Thanks in adavance,

David.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Wed, 05 Mar 2014 06:21:12 GMT

Hi and Welcome to the community.

It has been suggested that if a phone is having issues after a firmware update then a hard reset can rectify such issues.

Make a back up before carrying this out as saved data is sometimes deleted by the process.

http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html

Also this thread may be of some help.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/463464/highlight/true#M18334

If this does not work then possibly contact the Uk Support Dept of the manufacturer for assistance.

http://m.samsung.com/uk/support/main/supportMain.do

Let us know how you get on please.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

MI5 — Wed, 05 Mar 2014 09:21:02 GMT

Firstly, are you using a sim free unbranded phone or is yours an O2 branded one?
You need to do a hard reset, my guide here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firmware-Update/m-p/585756/highlight/true#M27176
The next advice is dependent on your answer to the above question.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Wed, 05 Mar 2014 10:49:18 GMT

Hello, thank you for your help. I am on an O2 pay monthly contract with my phone which I've had for about a year and a half now.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Wed, 05 Mar 2014 10:51:04 GMT

You're welcome.

Has any of the info helped yet ?

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Wed, 05 Mar 2014 10:55:00 GMT

Just reading through the instructions in the links now, and recharging the phone before I start the process as the battery completely depleted overnight.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Wed, 05 Mar 2014 16:36:14 GMT

Hi there - my phone was playing up big time too after the last update.

The fix for me was twofold - firstly switch off the "auto network switch" - it's accessible via the "advanced" option from the contextual menu in the wifi settings ("hidden button" to the left of the main button at the bottom of the phone). This will stop the phone from switching networks when the signal is poor - which it does for example when you need to log in to free wifi - super annoying!

Step two is to switch off the smart stay settings that detects a face looking at the screen - and tries to keep it live/orientate portrait/landscape depending on how you're looking at your phone.

Hope this works for you.

On another note - I see that there is another update available today - I don't think I'm going to do it - given the trouble I had last time - it's probably just fixes for the pile of cr@p update they put up last time ... the cynic in me makes me thing it's because they want me to update my phone!!

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Wed, 05 Mar 2014 22:41:08 GMT

Hi DForde,

I am having the same problem with my WiFi at the moment, and have tried resetting all of the connections and performing a reset of network settings etc.

From some internet investigation, it seems it is an issue with the firmware update, and the article here seems to help a little more.

Hope that helps.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Thu, 06 Mar 2014 00:18:27 GMT

Thanks guys, quite a few leads to chase down there, your helpful response is very much appreciated.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Thu, 06 Mar 2014 06:20:22 GMT

Good Morning @Anonymous

You're very welcome.

Hopefully something from the support given will assist you.

Keep in touch with your progress please.

Take care.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Thu, 06 Mar 2014 12:21:47 GMT

Will do, still trying to make a backup file using Samsung Kies, the process is proving to be time consuming and unreliable, can't progress beyond syncing e-mail account info as the "device has stopped responding". I'll keep plugging away at it.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

MI5 — Thu, 06 Mar 2014 13:20:55 GMT

Don't worry too much about email as long as you know your user name and password it's very simple to reinstall. If you use gmail, yahoo, hotmail etc all your emails will be on the server and pulled back in automatically.
If that's all the back up is failing on just un tick the email option and move on.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Thu, 06 Mar 2014 13:44:21 GMT

Thanks mate, this is exactly what I will do I think. I've run out of time right now though as I have to go to work. Something I have noted though is that at some time over the past 12 hours, the WiFi has started working again! At this time though I still don't know about the battery consumption, I'll keep the thread updated.

Thanks again,

David.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Thu, 06 Mar 2014 23:47:57 GMT

Just a further update, been compairing the phone's performance today with that of yesterdays and I have to say it has markedly improved - I absolutly cannot account for this change!

The battery drain is nowhere near as severe as it has been these past few days and I now seem able to connect to my home WiFi. I am not aware of any update being applied to the phone nor did I get as far as restoring the factory settings, which had been my intended course of action. The only other thing I did notice when the phone was acting up was poor playback of audio tracks (playback would be punctuated by gaps). At this time I have not verified if this also has "sorted itself out", I regard this though as a relatively minor issue and one that I could live with for the time being as I find that the phone is performing otherwise satisfactorily.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Fri, 07 Mar 2014 06:26:55 GMT

Good morning @Anonymous

Fingers crossed for you.

Take care.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Mon, 17 Mar 2014 06:30:56 GMT

Hi, I did to the hard reset which cured my internet connection, but now I keep getting messages saying my internet connection is unstable.
For information I also downloaded Kies 3 which seems a lot faster and easier to use.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

MI5 — Mon, 17 Mar 2014 08:06:26 GMT

WiFi Unstable is a bug in the firmware when connecting to certain types of routers. It does not effect the connection in anyway and may only pop up occasionally. Just ignore it until kitkat is rolled out.

Re: Samsung Galaxy S3 and Android 4.3 Problems.

Anonymous — Tue, 18 Mar 2014 16:20:37 GMT

Thank you