topic Re: Galaxy S3 Suddenly Died in Android

Galaxy S3 Suddenly Died

Anonymous — Wed, 26 Feb 2014 10:29:41 GMT

I've had my Galaxy S3 for just over a year now and it's been quite good, however yesterday after working perfectly fine for most of the day it just decided to die. This is despite the phone being on at least 70% battery.

I have no idea whatls caused this. The phone will not turn back on no matter what buttons I press, and after leaving it on charge overnight there has been no progress. The charging light does not come on either, both through charging it from the mains and through my computer.

I'm going to assume I will need to send it to O2/Samsung to be looked at, but I was wondering if this is a fault anyone else as had and what they did to overcome it.

Re: Galaxy S3 Suddenly Died

MI5 — Wed, 26 Feb 2014 10:36:46 GMT

Sudden death like this this is usually a catastrophic failure of the motherboard.
Assuming you've tried all the normal means to get it going (including removing/replacing battery), your only option is to send it in for repair.
Our usual advice is to go to Samsung, rather than O2.

Re: Galaxy S3 Suddenly Died

Anonymous — Thu, 27 Feb 2014 10:20:45 GMT

Thanks for the advice to go the Samsung. I'm currently in contact with them and they're going to have their engineers asses the fault, although I imagine they'll come back to me with the same conclusion as you have (although probably with a price added on!)

Hopefully this can be sorted out ASAP.

Re: Galaxy S3 Suddenly Died

MI5 — Thu, 27 Feb 2014 10:36:49 GMT

Warranty is 2 years so unless they try and find some excuse to say it's been damaged in some way, you should be OK.
Samsung are usually pretty good with customer service, ie, we don't hear too many complaints

Re: Galaxy S3 Suddenly Died

Anonymous — Thu, 27 Feb 2014 10:51:56 GMT

Hmm that could be a problem then. When I first bought the phone from the O2 store after a week or so the phone was dropped and I had to have the screen repaired. This was very minor damage though and only left the phone with a small scuff on the corner.

I still have the full repair report from O2 regarding that, so I guess if they pull up on that damage I could send Samsung that report?

Re: Galaxy S3 Suddenly Died

MI5 — Thu, 27 Feb 2014 11:03:02 GMT

I would guess that would be already logged against the IMEI number on the warranty database (all repairs are logged regardless of issue) so, yes, they may refer to that if they think it has an impact on the current issue.
There's only one way to find out though.......

Re: Galaxy S3 Suddenly Died

Anonymous — Thu, 27 Feb 2014 12:04:32 GMT

I hope it doesn't cause too much trouble, if it does then I'll cross that bridge when I get to it. I suppose it would make sense that the repair would be logged but I'll let them know anyway if they mention it. It was a year ago and asides from a few

Other than that I'm just waiting for Samsung to get back to me, thanks for all your help so far!

Re: Galaxy S3 Suddenly Died

MI5 — Thu, 27 Feb 2014 12:25:26 GMT

Good luck and let us know how you get on.....

Re: Galaxy S3 Suddenly Died

Anonymous — Thu, 27 Feb 2014 14:43:57 GMT

Quick update - Samsung are sending somebody to pick the phone up early next week. I'll probably know the damage by the end of next week xD.

Re: Galaxy S3 Suddenly Died

jonsie — Thu, 27 Feb 2014 16:03:05 GMT

Good luck, hope they sort it for you.

Re: Galaxy S3 Suddenly Died

Anonymous — Tue, 18 Mar 2014 11:01:46 GMT

I have to admit that I'm not impressed so far. The phone was sent to them two weeks ago and I've heard nothing from them since, in fact it took over a week for them to acknowledge that they had receieved the phone despite it being sent through special/next day delivery.

At the moment the only information I am getting is through the Product Service Status page, which isn't promising either.

It seems that the repair keeps being rescheduled and the estimated repair date keeps getting changed each day that I check the page. I'm going to be optimistic and hope they're just being thourough but after taking over a week to even begin, I can't say that optimisim will hold out much longer.

Re: Galaxy S3 Suddenly Died

jonsie — Tue, 18 Mar 2014 11:16:17 GMT

That seems an extraordinary length of time. I've never known a repair to take so lon.

Re: Galaxy S3 Suddenly Died

Anonymous — Tue, 18 Mar 2014 11:35:47 GMT

Fortunately I had a spare phone so it's not the end of the world, not that they offered me a loan phone; good thing it's not essential to my work.

I'm going to get in contact with them and see if there's a problem I am unaware of.