topic Re: Galaxy Mini S4 - cannot open MMS in Android

Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:09:39 GMT

Hi everyone, I have this phone for about two months now. All was working ok until this morning.... I cannot open an MMS at all. I txted active to 2020 and it has said that my phone is all set up but when i try to download the MMS I get a message informing me that the message was not downloaded review message and try again and I have tried a few time now but still nothing.... Any ideas?

Thanks

Amy

Re: Galaxy Mini S4 - cannot open MMS

MI5 — Tue, 18 Feb 2014 15:11:00 GMT

Do you have data turned on?
It won't work on wifi, has to be mobile data.

Re: Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:12:47 GMT

You may need to ring CS to ask for your account to be re provisioned for mms.

Re: Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:13:29 GMT

Yes data is on and have triple checked that..... again nothing.....

Re: Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:14:52 GMT

as far as I can tell that was done when I got this new contract and it must have been as I have received MMS since I got the new phone...., only this morning started playing up

Re: Galaxy Mini S4 - cannot open MMS

MI5 — Tue, 18 Feb 2014 15:15:29 GMT

It may be a local network problem, Is data working for internet etc?
You can check your postcode here for local issues http://status.o2.co.uk/

Re: Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:15:49 GMT

Check your service status.

The masts be at issue.

http://status.o2.co.uk

Re: Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:21:02 GMT

Ok, there was a smal problem with the data in my area - not good coverage but I have just tried moving around and I have just managed to get the MMS through!!!! thank you so much everyone! this is the first time I have used this service and it is very impressive..... Thanks

Amy

Re: Galaxy Mini S4 - cannot open MMS

MI5 — Tue, 18 Feb 2014 15:30:22 GMT

Good to hear, and welcome

Re: Galaxy Mini S4 - cannot open MMS

Anonymous — Tue, 18 Feb 2014 15:31:56 GMT

Awesome.