topic Re: Galaxy Ace 2 screen problems in Android

Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 13:57:29 GMT

When making an outgoing call my screen blanks out so I cannot access number pad etc. means I cannot enter credit card details or password info. This used to happem occasionally but has increased this weekend to such an extent that it is virtually unusable. Very grateful for any help in solving this.

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 14:06:57 GMT

Hi,

Ensure your on the latest firmware.

Clear out any clutter. Delete unused apps etc and or move all you can to any available memory SD card.

Possibly an app you recently downloaded is clashing. Try removing.

Possibly a soft reset or a hard reset may help.

Make a back up if performing a hard reset as this can delete data.

http://www.hard-reset.com/samsung-galaxy-ace-2-i8160-hard-reset.html

Possibly PC companion may help.

If you go for a repair then try the manufacturer first.

Re: Galaxy Ace 2 screen problems

MI5 — Sun, 09 Feb 2014 14:06:53 GMT

Go into call settings and turn off the proximity sensor.

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 14:46:29 GMT

That works - great!! Many thanks!

Re: Galaxy Ace 2 screen problems

MI5 — Sun, 09 Feb 2014 14:49:43 GMT

Great news

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 14:50:42 GMT

@Anonymous wrote:
That works - great!! Many thanks!

That's great.

Do take into account what a proximity sensor is for thou.

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 17:58:50 GMT

OK - can you give me a very brief explanation - bit of a technophobe!

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 18:04:14 GMT

http://wiki.answers.com/Q/What_is_Proximity_sensor_in_mobile_phones

It turns the screen off when it's close to your face to stop you activating apps or ending calls etc.

Ie disables the touch screen.

Re: Galaxy Ace 2 screen problems

MI5 — Sun, 09 Feb 2014 18:08:46 GMT

If you maul your phone or rub it around your face when in a call it will possibly cause you problems with the sensor turned off. Otherwise, just leave it off and enable the use of the keyboard when in calls as you wish.
It's not compulsory that it is switched on and as you are having an issue it's probably better turned off for your needs.

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 18:11:04 GMT

Depending on the age of the handset it still may be worth getting this fixed on its warranty.

Best of both worlds then.

Re: Galaxy Ace 2 screen problems

MI5 — Sun, 09 Feb 2014 18:12:59 GMT

or remove the screen protector.....?

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 18:29:12 GMT

Thanks everyone for your help

Re: Galaxy Ace 2 screen problems

Anonymous — Sun, 09 Feb 2014 18:31:38 GMT

Most welcome.

Take care.