topic Re: HTC One mini - Cracks on white casing in Android

HTC One mini - Cracks on white casing

Anonymous — Tue, 28 Jan 2014 16:01:25 GMT

Hey folks

Has anyone else got this issue with their phone? I've only had the phone a couple of months and havent dropped it or anything however these tiny little hairline cracks have appeared around the volume button, the side, near the headphone jack and the back.

Its not causing any problem using the handset itself however for a new relatively expensive handset this seems to be a clear defect and I'm not too happy that after two months the phone looks like crap.

Re: HTC One mini - Cracks on white casing

perksie — Tue, 28 Jan 2014 16:09:29 GMT

I would contact HTC and see if they will look at it for you.

Re: HTC One mini - Cracks on white casing

MI5 — Tue, 28 Jan 2014 16:11:06 GMT

Nothing like that on my one or the mini I did a review on, but I wouldn't be happy if there was either....

Re: HTC One mini - Cracks on white casing

Anonymous — Tue, 28 Jan 2014 16:50:43 GMT

Similar thing used to happen to the plastic backed iPhones apple used to replace them I would contact HTC

Re: HTC One mini - Cracks on white casing

Anonymous — Tue, 28 Jan 2014 17:18:51 GMT

I have the mini review phone mi5 mentioned and don't see the issue you mention. .

HTC customer service is definitely the avenue to take.

Re: HTC One mini - Cracks on white casing

Anonymous — Tue, 28 Jan 2014 20:12:00 GMT

As it happens i've the same problem with a black version.

In my opinion I believe the plastic used is either the wrong compound or too tight, which develops a problem when other material the phone expands and contracts at differing rates to this casing plastic.

Given the volume of others reporting the same issue at around the same age of phone, I'd say a manufacturer issue. However as the phone was obtained from a retailer, initially it's their responsibility to rectify.

Re: HTC One mini - Cracks on white casing

perksie — Tue, 28 Jan 2014 22:45:34 GMT

@Anonymous wrote:

However as the phone was obtained from a retailer, initially it's their responsibility to rectify.

We are well aware of the guarantee obligations, the reason we say go to the maker is that a phone returned to O2 for repair will almost certainly be returned as "damaged" and a charge made for the repairs.

We really have been here before many, many times.

Re: HTC One mini - Cracks on white casing

Bambino — Tue, 28 Jan 2014 22:55:43 GMT

It looks as if this is a common problem

http://forum.vodafone.co.uk/t5/HTC-One-series/HTC-One-Mini-Cracks-in-Housing/td-p/1822174

http://forum.xda-developers.com/showthread.php?t=2423339&page=2

Re: HTC One mini - Cracks on white casing

perksie — Tue, 28 Jan 2014 23:15:08 GMT

Looks like it, if HTC get around to informing O2 it might be worth sending the phone into them.

Re: HTC One mini - Cracks on white casing

Anonymous — Fri, 31 Jan 2014 11:49:00 GMT

HTC will refurb it and it takes 8 to 10 days. Joy isnt it.

I am done with HTC as an entity. Should have learned my lesson when my HTC One X screen literally fell off because of bad glue.

Re: HTC One mini - Cracks on white casing

Anonymous — Wed, 19 Feb 2014 14:27:26 GMT

I have also had this issue with my phone. 8 days after I had bought my phone I noticed at least 6 hair line cracks in the plastic bezel in casing the phone and I had definately not dropped it. the cracks are not even consistent with a typical fall onto a hard surface.

I wanted to cancel the contract and/or get another phone as hearing of this issue and how prevalent it is means to me it will almost certainly happen again.

I was told as I had fast track upgraded to this phone that I only 7 days to exchange or cancel.

It's off for repair now via O2 - still feeling like i deserve the option to cancel or at very least get a black one, but after hearing of the issue with these I am less than happy with the situation.