topic Re: o2 product advice please in Android

o2 product advice please

Anonymous — Mon, 16 Dec 2013 00:36:56 GMT

Hi e1, i bought my galaxy s4 gt i9505 from o2 instpre in june 13, it was great at 1st then started having problems, sent it into repair at o2 and it had swollen battery and they replaced an electric module, it was over heating so sent in for repair a 2nd time, came bk "without any fault" still over heating so took bk again a 3rd time this time it was escalated instore and o2 replaced my handset. I was greatful for this, the phone is in immaculate condition same as brand new, 2 daya after pickibg it up this phone has become faulty with the rotation not working. Ive tried all the obvious and did a factory reset, all worked again for like 2 minutes after but then stopped working i factory reset 2 more times and still not working. Ive looked up online and it appears to be the gyroscope,.

I did the *#02*# and self test the gyroscope it says Fail. Tried the other sensors too inc light and all the other sensors fail too...

What i want to know is where i stand now, will they just again send this phone off for repair for the 3 repair rule or will they replace it again i wonder? Am at the end of me wits now, all i want is a phone that works and not faulty.

On a positive note the staff in the store have been great so far and have even emailed the store manager to say so

I look forward to any replies.

Thanks

Steve

Re: o2 product advice please

Anonymous — Mon, 16 Dec 2013 07:34:44 GMT

Hi Steve,

Sorry to hear of your experiences with your phone.

I would have thought the previous repairs on the original phone would have been struck out due to the phone being replaced.

Have you considered contacting the phone manufacturer for assistance.

Generally we suggest this as they will more informed handle on their hardware and software.

http://www.samsung.com/uk/support/main/supportMain.do

Re: o2 product advice please

MI5 — Mon, 16 Dec 2013 09:04:13 GMT

I'd be asking (politely) for another replacement.....

Re: o2 product advice please

Anonymous — Wed, 18 Dec 2013 01:51:41 GMT

They are replacing it again, just waiting for them to get back to me when its in. Will it be 3rd time lucky?
Instore they have been great can fault them.

Just disapointed in the faulty phones i got, fingers crossed next one will be ok lol if all else fails ill contact samasung and email higher within o2 as last resorts

Thnx for ure replies

Re: o2 product advice please

Anonymous — Wed, 18 Dec 2013 06:26:26 GMT

Hi.

Good result.

Let us know how you get on please.

Re: o2 product advice please

adamtemp64 — Wed, 18 Dec 2013 11:16:47 GMT

http://www.phonearena.com/news/Samsung-acknowledges-Galaxy-S4-swelling-battery-issue-offers-free-replacements_id48352 perhaps time to get samsung involved as the battery issue may have caused other damage.

Note that the samsung 2 year warranty overides the basic protection offered by the soga. see the details in this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Exploding-Charger-O2-Samsung-or-ANOVO/m-p/588292#M59143

Re: o2 product advice please

Anonymous — Thu, 19 Dec 2013 10:40:59 GMT

Thanks for all the replies, as of yet im still waiting for the store to get back to me still.

Adamtemp64 them links are a great source of information, thank you for them, it made some interesting reading.

Will keep you all updated

Steve