topic Re: Galaxy S4 freezing since update to Android 4.3 in Android

Galaxy S4 freezing since update to Android 4.3

Anonymous — Thu, 12 Dec 2013 16:54:48 GMT

Very annoying, but I am getting loads of hang.... time, since the update a couple of days back. The phone is sluggish, slow to charge, but most annoying is when you are in a rush to send something and the phone just...... stops responding for about 5 seconds.

Is this a known issue, can it be fixed and ideally without a start from scratch factory job, which I think wipes everything on the phone?

Thanks

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 16:56:12 GMT

No other fix, you have to factory reset.
Back up first and set your apps to back up and restore automatically and then it doesn't take too long to do.

Re: Galaxy S4 freezing since update to Android 4.3

Anonymous — Thu, 12 Dec 2013 17:00:59 GMT

Ok, but is there a guide just to be sure? If I go to Backup and reset and both Back up my data and Automatic restore are ticked, then I should be ok to proceed???

Will i need to back up music on the phone as well as pictures and sound files recorded with Voice Recorder etc?

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 17:03:19 GMT

@Anonymous wrote:
If I go to Backup and reset and both Back up my data and Automatic restore are ticked, then I should be ok to proceed???
Yes, that is correct.

Will i need to back up music on the phone as well as pictures and sound files recorded with Voice Recorder etc?
Yes, use Kies or your favourite backup app and backup all your files on the phones internal storage (Ext SD card will NOT be touched)

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Thu, 12 Dec 2013 18:15:50 GMT

Unfortunately I'm having the same problems after the update. I followed the advice and did a factory reset but it didn't solve the problems. Still continuously freezing, takes an age to start up & load widgets etc., very sluggish. Before the update whilst on 4.2.2 it was perfect. The update has almost ruined my phone. Anyone got any ideas other than a factory reset? Thanks in advance for any help or advice.
Jim

Re: Galaxy S4 freezing since update to Android 4.3

perksie — Thu, 12 Dec 2013 18:17:45 GMT

@Anonymous wrote:
Ok, but is there a guide just to be sure?

You're speaking to it! 🙂

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 18:18:15 GMT

You need to do the reset from recovery mode (Vol Up+Home+Power). The reset from the settings menu just deletes your data and doesn't reset the OS.

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 18:19:42 GMT

@perksie wrote:
@Anonymous wrote:
Ok, but is there a guide just to be sure?
You're speaking to it! 🙂

LOL

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Thu, 12 Dec 2013 18:28:48 GMT

Ah right, I did it from the settings screen. I'll try again from recovery mode and hopefully that'll work. Many thanks. Jim

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 18:29:54 GMT

I promise it will mate

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Thu, 12 Dec 2013 18:54:57 GMT

Sorry I know I'm being an idiot but when you do the Vol up + Home + Power thing you get the option to continue by pressing the Up vol button which puts you in download mode but I cannot see where you do a factory reset from there. Am I missing something obvious?
Rgds, Jim

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 18:59:31 GMT

If you are going into download mode you are pressing vol down, you need to make sure you are holding volume up.

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Thu, 12 Dec 2013 19:06:48 GMT

See! I told you I was being an idiot! Thanks again. Rgds (red faced) Jim

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Thu, 12 Dec 2013 19:08:45 GMT

No worries.... easy mistake to make
Use the vol keys to go up/down the menu and power key to execute. Choose "reboot now" after you've done the reset to restart the phone normally.

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Thu, 12 Dec 2013 19:20:36 GMT

Cheers, thanks again

Re: Galaxy S4 freezing since update to Android 4.3

Anonymous — Fri, 13 Dec 2013 09:03:12 GMT

Would you mind commenting if the reset fixed the problem?

@Anonymous wrote:
Very annoying, but I am getting loads of hang.... time, since the update a couple of days back. The phone is sluggish, slow to charge, but most annoying is when you are in a rush to send something and the phone just...... stops responding for about 5 seconds.
Is this a known issue, can it be fixed and ideally without a start from scratch factory job, which I think wipes everything on the phone?
Thanks

Re: Galaxy S4 freezing since update to Android 4.3

perksie — Fri, 13 Dec 2013 11:29:20 GMT

@Anonymous wrote:
Would you mind commenting if the reset fixed the problem

It's essential!

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Fri, 13 Dec 2013 18:29:11 GMT

Just to let you know my phone is perfect once again after doing the factory reset from the recovery mode. Many thanks for your assistance and also your patience. Without people like you on the forums people like me would be lost. Thanks again! Jim

Re: Galaxy S4 freezing since update to Android 4.3

Jaycr — Fri, 13 Dec 2013 18:29:55 GMT

The above message was directed to MI5

Re: Galaxy S4 freezing since update to Android 4.3

MI5 — Fri, 13 Dec 2013 20:19:49 GMT

Always here to help Jim, anytime