topic Re: Unlock code shambles in Android

Unlock code shambles

Anonymous — Thu, 13 Jun 2013 14:36:01 GMT

O2 are a joke when it comes to unlocking a handset, I've been trying to get mine unlocked for a month now, it went from 7 days to 7 working days, to 10 working days max, then 2-4 hrs then 10 days again... Finally got a code but surprise surprise it does not work, so another 10 days for them to check with Samsung. Then email confirming the codes as the ones that don't work. They suggested an O2 store for them to try, again nothing now they provide a premiem rate number to call Samsung cause they can't be bothered to do anything else... O2!!!! What a joke...

Re: Unlock code shambles

Anonymous — Thu, 13 Jun 2013 14:45:39 GMT

I would make a complaint :http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28RelatedHelp%29,CASE=46943

Re: Unlock code shambles

Anonymous — Thu, 13 Jun 2013 16:42:01 GMT

Tell me about it, I've been trying to get O2 to unlock my old Galaxy S2 since the 19th of May, and yes I have filled in the unlock form! I've spoken to several peoplle on the online chat, all told me it would be done within 7 actual, not working, days, and nearly a month later my phone is still locked!

Or is it? I went in Phones 4 U in Meadowhall last week, and they told me that all their phones are unlocked by default, and I bought the S2 from there in August 2011, yet I've tried a Vodafone Sim card in the phone and it was rejected.

Re: Unlock code shambles

jonsie — Thu, 13 Jun 2013 18:18:05 GMT

Try another active sim, borrow one from a friend but make sure it's active.

Re: Unlock code shambles

Anonymous — Tue, 25 Jun 2013 21:28:24 GMT

Did you get it solved? I'm having the same issue:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Samsung-unlatching-code/td-p/491332

Pathetic service.

Re: Unlock code shambles

Anonymous — Fri, 15 Nov 2013 22:20:43 GMT

I have had the same problem - seven days turns into seven WORKING days. O2 managed to alienate me with the broken promises, so much so that I have decided to cancel the contract and be done with them. I know I will have to pay the rest of the contract but it will be worth it to get out of their clutches.

They really try very hard to lose as many customers as possible. When they sold out to Sky, I cancelled the broadband too.

Re: Unlock code shambles

Anonymous — Fri, 15 Nov 2013 23:30:12 GMT

Sorry for resurrecting an old post. I was peed off and jumped on the first one I found 😞

Re: Unlock code shambles

MI5 — Fri, 15 Nov 2013 23:18:49 GMT

It does seem to inexplicably cause issues for some people.... Not sure why ?

Re: Unlock code shambles

Anonymous — Fri, 15 Nov 2013 23:28:00 GMT

For me, it is because the 'maximum of 7 days' went by with no code forthcoming. Three requests is a reasonable attempt at giving O2 a chance to redeem themselves. Instead I get 'seven working days' which turned a Friday application into 10 days not including the day of application.

Re: Unlock code shambles

MI5 — Fri, 15 Nov 2013 23:35:36 GMT

Sorry, I misunderstood.... I didn't realise you had got your code 2 days late...... The unlocking process states "28" days however it is usually much quicker, as you have found out

Re: Unlock code shambles

Anonymous — Fri, 15 Nov 2013 23:44:41 GMT

I haven't got the code yet. That's why I am miffed. I have been promised by the advisers that I will definitely have it 'today or tomorrow', and now Monday. And I have been told that the unlock code is usually with you in seven days. The unlock page states "For Business, Pay Monthly or Pay & Go (subject to acceptance) we'll respond via email within 7 days with the details on how to unlock."

Re: Unlock code shambles

Anonymous — Wed, 25 Oct 2017 17:59:54 GMT

When testing a phone for being unlocked ,why is it important for thhe othersim you try in it must be ACTIVE ?

Re: Unlock code shambles

MI5 — Wed, 25 Oct 2017 18:21:15 GMT

Only for you to check the unlock was completed successfully by using the phone on a new network.

Re: Unlock code shambles

jonsie — Wed, 25 Oct 2017 18:32:50 GMT

If its payandgo then it will register so no need to top it up unless you want to use it.