topic Re: Unable to send SMS messages to 'short' or premium numbers in Android

Unable to send SMS messages to 'short' or premium numbers

Anonymous — Wed, 13 Nov 2013 19:00:23 GMT

Hi, I am a new poster here, but thought I would share a problem and solution that o2 and others have struggled for several weeks with. I can't find the same issue on the forum - apologies if I have missed it...

Problem - I am unable to send SMS messages to premium (5digit) numbers, or even to o2 services(2020, etc).

Scenario - I am using a Samsung S4, on o2 Pay Monthly.

Troubleshooting - gone through the usual network settings, message centre settings,etc. My account did have a premium service block on it which customer services lifted - all to no avail.

After lots of googling I found the solution provided on a TMobile forum. Nothing to do with the network at all !

Solution - There is a setting on the S4 which can block premium charge messages being sent. By default you are prompted to warn you about the potential charge, but you can select to block and not receive the prompt. I don't recall doing this, but perhaps I did at some point in the past.

To change these settings:

1. Press the Menu key from the home screen.

2. Select Settings.

3. Select the More tab at the top right corner of your screen.

4. Select Application Manager.

5.Slide the screen to the All section.

6. Select Messages.

7. Under the Permissions section you will find a drop down menu with 3 options for Sending Premium SMS (this isn't very obvious but is in the middle of the permissions text)

Ask - Never Allow - Always Allow

8. Select the desired option (Ask is the default)

Kudos to this guy ->

http://support.t-mobile.com/thread/43398

Re: Unable to send SMS messages to 'short' or premium numbers

Anonymous — Wed, 13 Nov 2013 20:50:09 GMT

Thanks, Greggo. One of my sons and my daughter have Samsung Galaxy Note II. I'll draw their attention to your posting in case they have a problem like this in the future (if it applies to the Galaxy Note II as well).

Re: Unable to send SMS messages to 'short' or premium numbers

perksie — Wed, 13 Nov 2013 23:12:47 GMT

Very useful post, thanks Greggo!

Re: Unable to send SMS messages to 'short' or premium numbers

Anonymous — Thu, 14 Nov 2013 06:20:45 GMT

Thank you for sharing Greggo.

Anyone experiencing a similar issue and performing a search will hopefully come across your thread.

Re: Unable to send SMS messages to 'short' or premium numbers

jonsie — Thu, 14 Nov 2013 06:29:23 GMT

Sharing knowledge is what the community is all about. Cheers for the info.

Re: Unable to send SMS messages to 'short' or premium numbers

Anonymous — Tue, 16 Dec 2014 17:09:57 GMT

THANK YOU Greggo SO MUCH!!! It has been a nightmare and this helped you have no idea! THANK YOU! 😉

Re: Unable to send SMS messages to 'short' or premium numbers

Cleoriff — Tue, 16 Dec 2014 17:17:55 GMT

I presume as you have posted this twice @Anonymous ...it was help with sending messages 'Greggo' helped you with?

Edit Of course it is...Greggo was the original poster of this thread...:smileywink:

Re: Unable to send SMS messages to 'short' or premium numbers

Anonymous — Fri, 13 Nov 2015 21:04:11 GMT

🙏🙏 thankyou!

Re: Unable to send SMS messages to 'short' or premium numbers

Cleoriff — Fri, 13 Nov 2015 21:10:28 GMT

@Anonymous wrote:
🙏🙏 thankyou!

It was our pleasure...

Re: Unable to send SMS messages to 'short' or premium numbers

MI5 — Fri, 13 Nov 2015 21:17:36 GMT

Well it was Greggo's anyway

Re: Unable to send SMS messages to 'short' or premium numbers

Cleoriff — Fri, 13 Nov 2015 21:34:47 GMT

@MI5 wrote:
Well it was Greggo's anyway

I know...I just thought two years on he may not mind us accepting thanks from people on his behalf....

Re: Unable to send SMS messages to 'short' or premium numbers

jonsie — Sun, 15 Nov 2015 10:14:39 GMT

A simple solution but not easy to find

Re: Unable to send SMS messages to 'short' or premium numbers

MI5 — Sun, 15 Nov 2015 12:43:49 GMT

Don't see it in options anymore so maybe was phone or software specific?

Re: Unable to send SMS messages to 'short' or premium numbers

jonsie — Sun, 15 Nov 2015 12:49:14 GMT

I have the option on my Note 4....

Re: Unable to send SMS messages to 'short' or premium numbers

MI5 — Sun, 15 Nov 2015 12:55:09 GMT

Not on mine so I dunno why it's on yours.....

Re: Unable to send SMS messages to 'short' or premium numbers

jonsie — Sun, 15 Nov 2015 13:04:33 GMT

@MI5 wrote:
Not on mine so I dunno why it's on yours.....

Dunno mate....?

Re: Unable to send SMS messages to 'short' or premium numbers

MI5 — Sun, 15 Nov 2015 13:13:49 GMT

Not here

Re: Unable to send SMS messages to 'short' or premium numbers

jonsie — Sun, 15 Nov 2015 13:48:42 GMT

How strange, must be a fake gold thing

Re: Unable to send SMS messages to 'short' or premium numbers

MI5 — Sun, 15 Nov 2015 13:51:31 GMT

Yeah only an option on black ones

Re: Unable to send SMS messages to 'short' or premium numbers

jonsie — Sun, 15 Nov 2015 17:22:01 GMT