topic Re: Samsung S4 Mini - Randomly Turns Off? in Android

Samsung S4 Mini - Randomly Turns Off?

Anonymous — Thu, 24 Oct 2013 10:44:48 GMT

I've had my samsung s4 mini for 2 weeks and noticed it has switched off maybe 4 times now and will not come back on until I've pulled the battery? Anybody else having this problem?

Thanks, Chelsey

Re: Samsung S4 Mini - Randomly Turns Off?

MI5 — Thu, 24 Oct 2013 10:47:56 GMT

Usually caused by app conflicts, esp task killers or battery saving apps, or it could be faulty.
A factory reset is the normal starting point but make sure you back up phone first as it will wipe everything from your phone.

Re: Samsung S4 Mini - Randomly Turns Off?

Anonymous — Thu, 24 Oct 2013 10:52:19 GMT

Hi Chelsey.

You could try a soft or hard reset but to be honest as you can return a handset you believe is faulty within 14 working days of receiving it I'd be returning it pronto for another.

Hard reset.

http://www.full-reset.com/samsung-galaxy-s4-mini-i9190-hard-reset.html

Re: Samsung S4 Mini - Randomly Turns Off?

Bambino — Thu, 24 Oct 2013 11:01:35 GMT

The OP has said that they have had the phone for 2 weeks, bob, so unless the resets work they will most likely have to send it off for repair.

Re: Samsung S4 Mini - Randomly Turns Off?

Anonymous — Thu, 24 Oct 2013 11:48:22 GMT

I thought it was 7 working days to return a phone and cancel a contract.

Or 14 working days to return a faulty handset for a new replacement @Bambino

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=12876

Re: Samsung S4 Mini - Randomly Turns Off?

perksie — Thu, 24 Oct 2013 11:52:36 GMT

@Bambino wrote:
The OP has said that they have had the phone for 2 weeks, bob, so unless the resets work they will most likely have to send it off for repair.

Correct of course, after two weeks it will have to be sent in for repair, and cannot be exchanged for a new one.

It's a pity they didn't query this earlier.

Re: Samsung S4 Mini - Randomly Turns Off?

Anonymous — Sat, 26 Oct 2013 11:00:13 GMT

I'm having the same problem with my S4. A quick search and I found out it's an issue with the battery. Take it out and see if it has expanded a little bit. It should be completely flat. It would appear to be a known issue and it seems a new battery will fix the problem (if, indeed, yours is the same issue).

Re: Samsung S4 Mini - Randomly Turns Off?

Anonymous — Wed, 30 Oct 2013 20:48:42 GMT

Had the same problem. Bought a new high capacity for my new phone. Phone was switching itself off 3 times in 2 days. Put original battery back in, no problems so far.