topic Re: on going coverage problems?? in Android

on going coverage problems??

Anonymous — Thu, 24 Oct 2013 14:16:46 GMT

how long is this going on and when will it get sorted. how can i a o2 customer be compensated??

Re: on going coverage problems??

PhoneChanger — Thu, 24 Oct 2013 14:26:01 GMT

You might have to be a little bit more specific with the issues you're experiencing?

Where abouts are you located? and have you checked whether or not work is being carried out on masts in your area on http://status.o2.co.uk/

Re: on going coverage problems??

perksie — Thu, 24 Oct 2013 14:27:58 GMT

Interesting, for what exactly do you feel you should be compensated?

Re: on going coverage problems??

Anonymous — Thu, 24 Oct 2013 14:35:49 GMT

If your having downtime due to mast issues then once they have been resolved you could ask O2 for a goodwill gesture. They don't have to offer anything so be prepared if they say no.

You can make your request by phone call via 202 contract / 4445 payg

Re: on going coverage problems??

Anonymous — Fri, 25 Oct 2013 09:22:35 GMT

lack of simple services. ie using the phone messages etc...

Re: on going coverage problems??

Anonymous — Fri, 25 Oct 2013 09:26:04 GMT

no receiving calls or messages. no internet.

Re: on going coverage problems??

MI5 — Fri, 25 Oct 2013 09:31:29 GMT

There is no 100% service guarantee from any network...

Re: on going coverage problems??

perksie — Fri, 25 Oct 2013 13:39:13 GMT

@Anonymous wrote:
no receiving calls or messages. no internet.

Are you saying you have no service at all in any location?

Maybe you aren't sure, so give us some more information and we'll try and help you.

Re: on going coverage problems??

Anonymous — Mon, 28 Oct 2013 23:40:25 GMT

I've got a problem which might be coverage but may be not. I work in Victoria London SW1 - I can make calls and get internet coverage but I can't get texts to transmit. I went into the O2 shop today and they changed my SIM card but this didn't solve the problem. This has beeen going on for some weeks. I'm having to use up my call allowance to speak to people when I could send texts - I see this as really poor service and I'm stuck in a two year contract I find if I walk 100 yards in one direction a text will transmit - so is this coverage? If so I couldn't even get a text to tramsnit in the O2 shop.

Re: on going coverage problems??

Anonymous — Tue, 29 Oct 2013 10:22:07 GMT

If the phone has enough signal to make a call, it should also have enough signal to send an sms (mms is different). Have you tried inputting your message centre settings again?

Re: on going coverage problems??

MI5 — Tue, 29 Oct 2013 10:27:20 GMT

Seems strange that texts will work 100 yards down the road so I guess it must be something localised that is interfering but just to be sure check your message centre number is OK.

Message service centre settings
+447802000332 for Pay Monthly, or
+447802092035 for Pay & Go
Remember to check that the message centre number starts with +44 and not 0044

Re: on going coverage problems??

Anonymous — Wed, 30 Oct 2013 22:24:03 GMT

As I can send texts from other locations and make calls from locations where I can't send texts - I have to assume that it is something localised

If it is localised I guess you're saying that the problem is not caused by my message centre number

I don't know what my message centre number is or how to check it - but if it is localised I guess I don't need to know.

I know people who use the O2 network and don't have a problem texting from the locations where I do have now a problem (it hasn't always been this way) but these people maybe use 4G phones - not sure if that makes a difference for texting. I have a Samsung Galaxy Ace GT-S5830i on a monthly contract.

Re: on going coverage problems??

Anonymous — Fri, 01 Nov 2013 14:50:36 GMT

Try use a simple phone like Samsung 1080i. In o2 shop £10. If it makes any change. Or did you have any accident with Ace, like fall?