https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554344#M24887 O2's policy is to replace after 3 repairs for the same fault, so I'm not sure you need an email confirmation....? Tue, 22 Oct 2013 09:33:00 GMT MI5 2013-10-22T09:33:00Z https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554332#M24886 Had to call them last week as my phone stop charging for the second time and as you can tell I was not happy so call them to sort things out call center manager told me he will give me a new phone if it stops working for a 3rd time and would email me this promise still mot had my email and I called for a second time and spoke to someone and to my shock there was no record of my call to this manager can any tell me what the next step is or if I can get a copy of the call<BR />Hope some one can help Tue, 22 Oct 2013 09:20:12 GMT https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554332#M24886 Anonymous 2013-10-22T09:20:12Z https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554344#M24887 O2's policy is to replace after 3 repairs for the same fault, so I'm not sure you need an email confirmation....? Tue, 22 Oct 2013 09:33:00 GMT https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554344#M24887 MI5 2013-10-22T09:33:00Z https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554422#M24894 You could speak to O2 customer services to see if this is on your account notes or e mail them yourself.<BR /><BR />202 contract.<BR />4445 payg<BR /><BR />E mail link.<BR /><A target="_blank" href="https://www.o2.co.uk/apps/help/help">https://www.o2.co.uk/apps/help/help</A><BR /><BR />Did you note this managers name ?<BR /> Tue, 22 Oct 2013 12:16:01 GMT https://community.o2.co.uk/t5/Android/how-do-you-get-02-send-you-a-email/m-p/554422#M24894 Anonymous 2013-10-22T12:16:01Z