topic Re: HTC one Signal Problem in Android

HTC one Signal Problem

Anonymous — Sun, 29 Sep 2013 23:05:35 GMT

Hi,

i fast track my contract on the 28th of September 2013, i am due for upgrade anyway in November 2013 but that wasnt the the problem, my problem was the HTC one i upgraded to is having a known signal problem which i found out after i upgraded when i was at home on the same day.

I am really dissapointed in o2 for knowing a problem to the phone with network yet still selling it to customer. What is the best advice cos i just dont trust them anymore for what happen.

Many thanks

Re: HTC one Signal Problem

jonsie — Sun, 29 Sep 2013 23:15:45 GMT

O2 wouldn't knowlingly sell a phone with a problem.

You should have taken or sent it back within the 7 working days return period.

You still have the option of returning it for repair under guarantee.

Having said that, have you tried cleaning the sim and checking your postcode for any local network problem? O2 Service Status

Possibly pick up a new simcard from the O2 store to eliminate that as a problem. They will change your number and tariff over for you to the new sim.

Re: HTC one Signal Problem

Anonymous — Sun, 29 Sep 2013 23:26:02 GMT

thanks for taking your time to replying, really appreciate it

Its just that so many people on this forum have the same problem and i am sure few people would have call o2 to complain so i have no problem saying the issue is known to them.

i will visit them in store later today, i have clean the sim and did a test with my old blackberry with o2 sim and the signal is great, so that prove to me is the phone.

check my postcode every is as good as gold and i both 2 different sims from a corner shop to try, they have a full signal on Blackberry 9900 and when i put them on HTC one same problem.

Thanks

Re: HTC one Signal Problem

jonsie — Sun, 29 Sep 2013 23:35:05 GMT

I would in that case send the phone back for repair, it certainly sounds like the phone from what you describe. Obviously some phones pick up reception better than others.

Have you tried switching to 2G only to see if that improves the situation until you get the phone sent away?

Re: HTC one Signal Problem

Anonymous — Sun, 29 Sep 2013 23:46:21 GMT

i have been reading everthing possible online to fixed it, i just want a new working phone now cos its only 2day since i got it.

I am a techy guy, i've try all you suggested and even googled for other possible solution, its just a shame cos i am in love with the phone but failed to do the basic thing a mobile phone should do.

I dont really care about the strength of the signal but when i called, people cant hear me saying i am breaking up and the signal strength is the cause.

Re: HTC one Signal Problem

jonsie — Mon, 30 Sep 2013 00:00:58 GMT

Sorry, I misread your opening post, forget repair. Return the phone as your within the 7 working days. O2 should replace it or you can cancel the upgrade.

Re: HTC one Signal Problem

Anonymous — Mon, 30 Sep 2013 09:12:19 GMT

Out of interest what is the know signal problem? I had a HTC one from launch date and had no issues. (sim free)

Re: HTC one Signal Problem

MI5 — Mon, 30 Sep 2013 09:35:03 GMT

Nothing excessive that I've heard of but the problem with the internet is that it only takes a few people with faulty handsets and suddenly there is a widespread epidemic

Re: HTC one Signal Problem

Anonymous — Mon, 30 Sep 2013 10:45:10 GMT

@MI5 wrote:
Nothing excessive that I've heard of but the problem with the internet is that it only takes a few people with faulty handsets and suddenly there is a widespread epidemic

Oh how true this is!

Especially with Apple

Re: HTC one Signal Problem

jonsie — Mon, 30 Sep 2013 10:49:04 GMT

@Anonymous wrote:
@MI5 wrote:
Nothing excessive that I've heard of but the problem with the internet is that it only takes a few people with faulty handsets and suddenly there is a widespread epidemic
Oh how true this is!

Especially with Apple

Yes I'm surprised they sold any iphone 4 models with the doom and gloom of the 'death grip' filling cyber space!

Re: HTC one Signal Problem

Anonymous — Mon, 30 Sep 2013 14:39:35 GMT

That was easy to resolve.

As Steve Jobs said something along the lines of .... Hold it differently and here's a free bumper.

Problem solved.

Re: HTC one Signal Problem

darrenney02 — Mon, 30 Sep 2013 14:58:22 GMT

Maybe its HTC not o2. For I used to have a HTC Desire S and that used to have singal problems now and again. I also know someone that used to have an HTC Wildfire S and they never had a great signal on there phone once in a while. Aslo someone who works part time at my work had a HTC Selsa and they used to say that there phone signal was not that great at times.