https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538218#M23758 Rightly or wrongly it's standard practice and mentioned in the T&amp;C's. Sat, 28 Sep 2013 18:34:26 GMT MI5 2013-09-28T18:34:26Z https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538214#M23757 I had to take my phone in to be repaired and was quite surprised that you have to pay a 25 pound deposit , even though the fault with the phone was not my fault. Any one else has any views Sat, 28 Sep 2013 18:31:19 GMT https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538214#M23757 Anonymous 2013-09-28T18:31:19Z https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538218#M23758 Rightly or wrongly it's standard practice and mentioned in the T&amp;C's. Sat, 28 Sep 2013 18:34:26 GMT https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538218#M23758 MI5 2013-09-28T18:34:26Z https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538220#M23759 <P>Its only a deposit so you dont run of with O2's loan handset.</P><P>&nbsp;</P><P>If you had sent your phone directly to the manufacturer instead you wouldnt have even got option of a loan phone.</P> Sat, 28 Sep 2013 18:35:26 GMT https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538220#M23759 Anonymous 2013-09-28T18:35:26Z https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538224#M23760 I have a Samsung galaxy s4 and am having problems with the camera being blurry anyone else have any problems please let me know Sat, 28 Sep 2013 18:36:22 GMT https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538224#M23760 Anonymous 2013-09-28T18:36:22Z https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538274#M23772 You don't have to opt for a loan phone.<BR /><BR />@cassandra check your own thread you have created. Sat, 28 Sep 2013 19:16:39 GMT https://community.o2.co.uk/t5/Android/paying-for-a-phone-while-mine-is-in-repair/m-p/538274#M23772 Anonymous 2013-09-28T19:16:39Z