topic Re: Samsung Galaxy S4 - Security Policy Update fails in Android

Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 19:25:03 GMT

Today I have a notification on my Galaxy S4 that there is a Security Policy Update available. It's from Samsung and designed to make their Android devices more secure. However, after accepting the data policy, it consitently fails with the error "Update failed due to network issues".

This is on the same wifi network that downloads email and browses the web perfectly fine. There is no update available via Samsung Kies.

There are similar posts on the Vodafone forums and there are unverified claims that Samsung have released the update notification without releasing the update itself.

Does anyone know the facts about the cause or solution to this problem?

Re: Samsung Galaxy S4 - Security Policy Update fails

karky69 — Mon, 23 Sep 2013 19:54:26 GMT

I have suddenly had the same thing happening. It's not just o2 my partner on Vodafone and getting same message. I too have tried several times to update with no joy. Any help o2?

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 20:03:04 GMT

You could e mail them to ask.

https://www.o2.co.uk/apps/help/help

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 20:19:34 GMT

I am having the same issue... I have contacted Samsung via the Samsung link website... hopefully we'll get an answer...

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 21:39:27 GMT

After a long webchat, and a restore to factory settings, my handset is going back to O2 for repair.

I'm not convinced it's a handset error.

I've just seen this: http://www.latinospost.com/articles/28268/20130923/samsung-galaxy-s4-update-release-date-new-patch-rolls-out.htm

It looks like Samsung are deploying patches in preparation for Android 4.3 next month. If they are, then the O2 techies are unaware of it. It looks like the communication between Samsung and O2 has failed. Again.

For that matter, it's also failed between Samsung and Vodafone and also EE. All the forums seem to have the same thread.

An iPhone 5S has never looked so appealing. Only another 18 painful months before I can upgrade. 😞

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 21:53:01 GMT

It's gone on my phone! All I did was hit uninstall updates on the Samsung link app settings & it said reset to factory app.. I also unchecked the notifications box on the apps settings.. I don't know if it's a permanent fix though..

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 23:18:38 GMT

It came back... but I've nailed it! When you click on the security policy update notification.. a little box opens up with "App info" ... click on that & click "Force stop" I've also cleared the cache on that app.. Reading it's permissions it looks like a nasty piece of software.. It must be part of the Samsung system though... I'm now doing a factory reset to see where we go.. Forcing it to stop does work but it comes back when you reboot...

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Mon, 23 Sep 2013 23:42:01 GMT

Right.. here is an update to the "Security Policy Update" saga... I've reset my Galaxy S4 to factory settings... & reinstalled my apps etc.. the policy update icon was there I clicked it & it connected to its server & said "the latest update is installed" it then disappeared! I just hope that this has finally sorted this stupid samsung issue out!

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 05:06:50 GMT

I've found that this is an WhatsApp issue with there update. Either download a previous version or uninstall it....until the WhatsApp people sort it.

Hope this helps 🙂

Re: Samsung Galaxy S4 - Security Policy Update fails

MI5 — Tue, 24 Sep 2013 07:44:05 GMT

The security updates are in preparation for the roll out of Knox. Think very carefully before you install it if you are keen on tinkering with your phone as Samsung are putting an end to it !

http://www.samsung.com/global/business/mobile/solution/security/samsung-knox

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 09:43:50 GMT

Meh, I don't think it's Whatsapp, I uninstalled the thing and still the update won't, er, update. This is pretty poor from Samsung. It doesn't keep me awake at night but it is really sloppy.

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 09:46:07 GMT

I have the same issue...tried uninstalling Whatsapp but still no luck. Still says connecting to servers and then says update failed due to network issues. Anyone got any other ideas?

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 10:48:36 GMT

Ok,

guys,

this is not a problem with whatsapp and neither is it a virus,

Samsung have long been trying to catch up to blackberry (only in this particular thing, dont get me wrong) for the corporate business policy and security which bes enforces,

so that offices can give out s4s to their staff as office phones and be able to lock them down, samsung is bringing out a platform called Knox with which office admins will be able to control hundreds of office samsungs.

this is affecting all users in uk right now, as carriers havent been properly notified by samsung about Knox,

this may take some time to resolve, but in the short term, disabling and force stopping both the security policy update app and SAMSUNG LINK, seems to do the trick

good luck

http://www.samsung.com/global/business/mobile/solution/security/samsung-knox

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 11:20:00 GMT

In the meantime then, are we ok to just leave the little shield logo in the top left hand corner or is this going to be a drain on our battery/data?

I can't really be arsed to go through the whole force stopping process simply because I suspect that Samsung and/or the carriers will eventually discover a method of successfully communicating with each other and the update will actually work. At that time, I will want to run the bloody thing and move on with my life!

Of course then there will be Jelly Bean 4.3 in October which has the potential for more headaches.....and not forgetting when Samsung actually hard launch Knox! I think I might just give up now!!!

Re: Samsung Galaxy S4 - Security Policy Update fails

MI5 — Tue, 24 Sep 2013 11:24:23 GMT

You'd be safe to just ignore it for now. It won't do anything unless you ask it to.

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 11:32:44 GMT

Well that is reassuring. If nothing else, it's brought a whole load of new people to the forum, including me!

Every cloud, eh.....

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 11:41:22 GMT

Hi guys have just done a full reset of my gs4 and it HAS got rid of the stupid update thing but now when i click on the check for updates in the setting is comes up with a box saying "REGISTERING" then comes up with update failed!!! anyone else having this after updating or restoring???

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 14:42:15 GMT

Yeah it's all to do with this knox thing, after the latest firmware update earlier this month I had issues with knox security pop ups after I re-rooted my phone, the phone wouldn't function correctly, wifi wouldn't work etc...

Chainfire over on XDA forums updated his cf-auto root package to overcome the problem, then once rooted with the latest cf auto-root you can delete the knox apps from your system so they are completely gone.

In the past couple of days me and my wife (unrooted) have been seeing these new security notifications pop up, you can force stop the app but it pops up again, I've now frozen the security pop up app on my phone with titanium backup, hasn't appeared since.

I guess this post is not helpful to those that like to stay un-rooted.

As for the people that choose to stay unrooted I wouldn't worry too much about the security notifications just yet, if you plan to modify your phone in future you may want to try and avoid the notification, thankfully it's not working at the moment but when it does be careful.

Re: Samsung Galaxy S4 - Security Policy Update fails

Anonymous — Tue, 24 Sep 2013 14:45:03 GMT

Music2011master

Not really sure what's happened to your phone but I can only suggest manually flashing your software with odin if you continue to have this problem.

Re: Samsung Galaxy S4 - Security Policy Update fails

MI5 — Tue, 24 Sep 2013 14:49:46 GMT

@Anonymous wrote:
Hi guys have just done a full reset of my gs4 and it HAS got rid of the stupid update thing but now when i click on the check for updates in the setting is comes up with a box saying "REGISTERING" then comes up with update failed!!! anyone else having this after updating or restoring???

There are no updates available....

It's saying failed because it's looking for the Knox update which doesn't yet exist.....