topic Re: When will Z1 ship? in Android

When will Z1 ship?

Grimboj2 — Mon, 16 Sep 2013 13:19:54 GMT

Hello.

Can an O2 employee confirm the day that the Z1 will ship out? (Not to be confused with the release date)

Thanks

Re: When will Z1 ship?

Anonymous — Mon, 16 Sep 2013 13:25:26 GMT

@Grimboj2 wrote:
Hello.

Can an O2 employee confirm the day that the Z1 will ship out? (Not to be confused with the release date)

Thanks

Mine has been shipped today, according to the email I received.

Re: When will Z1 ship?

Anonymous — Mon, 16 Sep 2013 14:43:09 GMT

@Grimboj2 wrote:
Hello.

Can an O2 employee confirm the day that the Z1 will ship out? (Not to be confused with the release date)

Thanks

Hi,

We are customers here too apart from site staff.

Perhaps speaking to o2 Customer Service may help your enquiry.

Pay Monthly : 202

Payg : 4445

Re: When will Z1 ship?

Grimboj2 — Mon, 16 Sep 2013 15:12:38 GMT

Tried customer services and was incorrectly told it would ship mid last week 😞

Thanks hoping mine ships today too.

Re: When will Z1 ship?

Anonymous — Mon, 16 Sep 2013 15:15:54 GMT

@Grimboj2 wrote:
Tried customer services and was incorrectly told it would ship mid last week 😞

Thanks hoping mine ships today too.

Normally o2 Customer Services via telephone provide good service.

Typically online Live Chat can be a bit wobbly !

Hope you get your soon.

Re: When will Z1 ship?

Anonymous — Mon, 16 Sep 2013 16:26:32 GMT

All pre-orders should be delivered this Friday (20th) with the free QX10 Lens aswell. All customers should receive a dispatch e-mail confirming this within the 72 hours.

Re: When will Z1 ship?

Anonymous — Mon, 16 Sep 2013 21:00:57 GMT

i checked my pre order ( ordered 13th) and it shows as shipped with a tracking number today, no email yet though.

Re: When will Z1 ship?

Anonymous — Mon, 16 Sep 2013 21:13:57 GMT

Hoping you guys return after getting this phone and using it to give us a user review ?

please.

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 07:20:08 GMT

Just a little bit jealous of all of all of you waiting your Z1's...

Re: When will Z1 ship?

Grimboj2 — Tue, 17 Sep 2013 09:43:12 GMT

I've been given a UKMail tracking number yesterday morning but the package hasn't even left O2 yet.

Messaged live chat to ask why the item has not shipped despite confirming of stock last thursday, 20 minutes of silence and counting.

*Edit* Disconnected from live chat. Used live chat again only to be told the phone won't ship until the 20th, what's the bet I was just told a lie?

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 08:32:04 GMT

Morning - thought that I'd throw my pennies worth into this discussion - also had the email from O2 yesterday confirming the good news that my Xperia Z1 had been shipped - but so far unable to track the order on UKMAILs website, as it appears that it's still awaiting collection.

Just to add to the mix - my airtime agreement has been transferred over to my new tariff with increased data etc, and presently my poor old iphone 4 has no cellular data connection.

Would just like to know if I'm likely to receive the Xperia Z1 today - as looking forward to getting to grips with it, after having been an iphone user for the last 5 years!

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 09:46:49 GMT

Looks like we're in the same boat. iPhone 4 to this! I'm nervous about the change!

My tracking number won't work on ukmail at all 😞 in my orders it does show as dispatched... Might be because I'm across the water in N.I? My tariff updated yesterday to my new refresh and 3G has stopped working on my phone ( the lady said this would happen)

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 09:53:32 GMT

would really just to like to know if I'm likely to receive the phone today or not, as otherwise the lack of data connection is likely to be an issue

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 10:08:39 GMT

Android_newby yeah it's annoying! If your tracking number is working I'd take that as a good sign, I guess it's how close you live to the collection point? But they might then go to a processing centre then it's how close you live to that and how quickly they process it and get it on the road!

I checked my allowance on my tariff and it says I only have 40mins available this time..... I'm on a 600min contract so that's not right at all, might need to call them but I was on hold for 35mins to even preorder I might just wait it out. I'm not expecting to see my xperia until Friday, if it arrives quicker it's a bonus!

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 10:36:10 GMT

Well, the UKMail website says my order is still awaiting collection; so the likelihood of my receiving the Z1 (or anybody who received the email yesterday) before the 19th is slim...

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 12:01:50 GMT

Also received the email yesterday (new customer) stating it had been shipped and delivery is the next working day (today).

No sign of it - UK Mail tell me they will 100% not deliver today as it is simply not with them.

O2 are telling me (web chat) that it has been dispatched but UK Mail systems are not yet updated....

Not a great start...

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 12:10:26 GMT

@Anonymous wrote:
Also received the email yesterday (new customer) stating it had been shipped and delivery is the next working day (today).

No sign of it - UK Mail tell me they will 100% not deliver today as it is simply not with them.

O2 are telling me (web chat) that it has been dispatched but UK Mail systems are not yet updated....

Not a great start...

If you use this link to search by Order number, you will see your order's status.

I must say I am somewhat disappointed by O2's handling of this, which, given they've had two years to practice since my last update, should not be happening. Firstly, If I receive an email saying my order has been dispatched with an estimated next day delivery, that's what I expect; not to learn later on that it hasn't even been collected yet. (If that means O2 don't email me until UKMail have picked it up, then so be it.)

Secondly, the issues I had with the Livechat 'guru' who actually started arguing with me when I polietly pointed out a discrepancy on the webiste re tariffs for the Z1 didn't help my mood either. (Granted, this second point doesn't have much to do with the order itself, but still...)

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 12:21:16 GMT

Sorry I should have mentioned I had done that - that's where I see the awaiting collection.

O2 haven't really a clue whats going on - trying to chat to sales on the phone now to see if they can shed any light.

The live chat people are useless - which is common for most companies....and a REALLY bad thing, as they are customer facing so should be spot on!

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 12:29:19 GMT

Update from O2 sales and one of their managers.

The web guru chat people have mislead us, they confirmed it had been dispatched but it has NOT as there is nothing to dispatch yet until on....OR AFTER release date of 20th. So may not actually receive them until the 23rd now.

In my case as well I have started to be billed, so my billing started from yesterday for a service I can't even use.

Great first impressions of O2

Re: When will Z1 ship?

Anonymous — Tue, 17 Sep 2013 12:47:47 GMT

My whole point is that this is again a bit of a farce - I wasn't expecting delivery until the 20th - which was fine, as I understood this to be the 'launch' date. To then receive an email yesterday, stating 'good news - your order has been dispatched' came as a very pleasant surprise. Just as the fact that I now have no cellular data connection & no visual voicemail on my iphone 4. My contract has been switched to my new tariff, which I'm now being billed for and presumably this is why no data connections are working on my iphone 4 - gggrrrr

Come on O2 - get it sorted - before this turns into another new phone launch fiasco (thinking of my iphone 3g back in 2008 - when it didn't connect to O2 for about 1 week!)