topic Re: HTC One Signal/Reception problems in Android

HTC One Signal/Reception problems

Anonymous — Thu, 22 Aug 2013 11:52:35 GMT

Hi, I upgraded from iPhone 4 to HTC One a month or so ago and have noticed I seem to have issues with the signal strength. Where my iPhone used to get brilliant signal my HTC One either has poor or none. I spoke to someone in the O2 chat who talked me through doing a network reset and the signal was fine (at home). Where I work 3G is available and my iPhone got great signal. It now usually says I have H for internet signal and 3 bars for mobile reception, however when onthe internet it is either very slow at loading pages or doesn't load them at all and regularly drops of completely. Has anyone else noticed this and if so how does it get fixed? Thanks for your help. Helen

Re: HTC One Signal/Reception problems

Bambino — Thu, 22 Aug 2013 11:55:54 GMT

Have you checked to see if there are any problems in your area? http://status.o2.co.uk/

Re: HTC One Signal/Reception problems

jonsie — Thu, 22 Aug 2013 11:56:31 GMT

You could try cleaning the simcard and make sure there are no local issues using your postcode @ O2 Status

H is a better signal than 3G.

Re: HTC One Signal/Reception problems

Anonymous — Thu, 22 Aug 2013 16:46:31 GMT

The signal in our area is fine.

The problem is that it either has no signal or it says I have H or G but the internet won't load or is very slow. It very rarely has 3G and when it does it flashes up for a few seconds then goes back to either H or G. It's worse where I work but the O2 site says coverage is better there than where i live. Also the phone signal is often poor (when my other half has full signal bars I have 1 or 2).

I will try cleaning the Sim Card and see if that works.

Thanks for your ideas.

Re: HTC One Signal/Reception problems

Anonymous — Fri, 23 Aug 2013 07:11:14 GMT

@jonsie wrote:

H is a better signal than 3G.

Is it? I thought 3G was meant to be the super-duper bit?

My colleague who sits opposite me has an Iphone 5 (also on 02), and whereas his phone almost permanantly says he's on 3G, mine says H most of the time, and flicks in and out of 3G (much to his delight - damn apple owners :smileywink:)

If H is better than 3G, bragging rights may be swinging back towards Android!

Re: HTC One Signal/Reception problems

Anonymous — Fri, 23 Aug 2013 08:00:11 GMT

Yes H or on some phones H + is better/ faster than 3g. Also on the signal bar levels: My HTC Onex+ tends to sit at one or two bars most of the time but when I receive or make a call it shoots up to full if in a good signal area. Am I imagining this or could it be an HTC power saving mode or something?

Re: HTC One Signal/Reception problems

Anonymous — Fri, 23 Aug 2013 08:02:38 GMT

Hi,

Maybe it would be worth getting your phone checked out either by the manufacturer {1st choice} or by 02.

This is how I understand the different icons in the status bar.

G stands for GPRS and is the slowest standard, used is the GSM network (2G).
E is an extension of GPRS, it is called EDG and it is correspondingly a little faster, but still uses the old GSM network (2G).
3G stands for UMTS and is the successor to the GSM network and faster.
H and H+ are standing for HSPA and HSPA+. Both use the UMTS network, where H is faster than 3G and H+ is faster than H.
4G stands for LTE and is the fastest.

Re: HTC One Signal/Reception problems

PhoneChanger — Tue, 27 Aug 2013 12:53:29 GMT

iPhones don't have the icon for H or H+, they are limited to GPRS (the small dot), EDGE shows as an 'E' and 3G, H and H+ all shown as "3G"

Re: HTC One Signal/Reception problems

Anonymous — Tue, 27 Aug 2013 12:55:05 GMT

@PhoneChanger wrote:
iPhones don't have the icon for H or H+, they are limited to GPRS (the small dot), EDGE shows as an 'E' and 3G, H and H+ all shown as "3G"

That's bizarre! Why wouldn't they have the correct icons available?

Re: HTC One Signal/Reception problems

Anonymous — Tue, 27 Aug 2013 13:05:28 GMT

Good question.

I believe due to the confusion and wants of the network Apple stick to e, 0 ,3G, 4G / Lte.

The iPhone 5 has the capability and when used on ee it would show as 4G.

Specs of the iPhone 5.

CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5, 13, 25)
GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5)

Re: HTC One Signal/Reception problems

perksie — Tue, 27 Aug 2013 14:06:20 GMT

@Anonymous wrote:

That's bizarre! Why wouldn't they have the correct icons available?

We're talking Apple here, think of the extra cost!

Re: HTC One Signal/Reception problems

TRyan1968 — Mon, 23 Mar 2015 12:51:19 GMT

I too am having serious signal issues with my HTC One mini. I have a poor signal at home and at work. where as my sister who is on Vodafone and a collegue who has a HTC also on Vodafone have a better signal than me. I have only had my phone a week and am very disappointed. I had to replace my phone that I had just a few days as there was a problem with the mic. I have done a SIM swap and changed to GSM to see if this helps and not at all. I am also curently with Three and find there signal strength poor and decided to get a contract with O2 a little early and before my contract finished with Three. I have to say I am very disappointed and now stuck with O2 for two years with a poor signal. I was deciding on who I should go with O2 or Vodafone. I think I made a mistake I am sorry to say.

Re: HTC One Signal/Reception problems

jonsie — Mon, 23 Mar 2015 13:18:38 GMT

You are still in the 14 days to cancel the contract if you got it from O2....

Re: HTC One Signal/Reception problems

jonsie — Mon, 23 Mar 2015 13:19:53 GMT

Some information here for you which should be relevant.

Change of Mind | Returns & Repairs

Re: HTC One Signal/Reception problems

Cleoriff — Mon, 23 Mar 2015 13:20:33 GMT

Hi @TRyan1968 it could be that they are upgrading masts in your area....?

Check the status here

http://status.o2.co.uk/

Re: HTC One Signal/Reception problems

MI5 — Mon, 23 Mar 2015 14:16:44 GMT

Before you change networks again, check with payg sim cards rather than guessing and hoping the signal will be good.