topic Re: sony xperia z cracked sreen in Android

sony xperia z cracked sreen

Anonymous — Fri, 02 Aug 2013 23:05:08 GMT

i looked at my phone for a text and literally put phone in pocket and few minutes later pulled it out to a crack on screen and top half of phone no touch sensor, how do i go about getting this sorted out?

Re: sony xperia z cracked sreen

Rycal — Fri, 02 Aug 2013 23:13:34 GMT

@Anonymous wrote:
i looked at my phone for a text and literally put phone in pocket and few minutes later pulled it out to a crack on screen and top half of phone no touch sensor, how do i go about getting this sorted out?

If you have insurance you could make a claim on it, alternatively send it off via O2 for repair but you would be looking at a charge to have the screen replaced. It may work out cheaper to look elsewhere for a replacement screen.

Re: sony xperia z cracked sreen

Anonymous — Sat, 17 Aug 2013 16:42:39 GMT

Did you get this sorted, as I called 02 with exactly the same issue and they are refusing to repair it. They said to me that no one else has reported issue, obviously a lie...

Re: Sony xperia z cracked screen

Anonymous — Fri, 06 Sep 2013 08:30:37 GMT

The same happened to my phone about 2 weeks ago - I have contacted O2 & Sony - Apparently it is an issue with the phone overheating whilst on charge causing the screen to expand & contract thus overtime creating a slight crack in the screen (O2 deny this & I'm waiting on Sony to get back to me) I will not let this lie if Sony refuse that its a manufacturing issue - I have already contacted Watchdog & the Communication Ombudsman about this - O2 say its up to me to sort out with Sony as it there product (if I bought a Ford car I wouldn't go direct to Ford I would go to the garage I bought it from) - all you need to do to see this issue is widespread is look on the forums or google "XperiaZ cracked screen" you will be pleasantly surprised on how many there is.

Re: Sony xperia z cracked screen

perksie — Fri, 06 Sep 2013 17:08:17 GMT

In order for O2 to be able to deal with this Sony would have to admit it's a manufacturing fault.

Until that happens O2 can only assume you have broken it.

Re: sony xperia z cracked sreen

Anonymous — Fri, 08 Nov 2013 10:46:16 GMT

I have just had the same. the phone was charging at work, unplugged it and walked outside to take a call and i couldn't answer it as the screen was not responding. i forced a reboot and still not working. So i then take it out of the case and take the screen protector of and a crack right across the screen.

Sent it to o2 as they said they will take a look and repair it if no sign of damage. So send it off to get a bill of £234 and said its black and white if the screen is damaged it classed as i have damaged it and not covered. Funny the person on the phone booking it didn't say that.

So the bottom line it is i have to pay a contract for a phone that doesn’t work for the next 1 and 9 months. thanks sony.

Re: sony xperia z cracked sreen

MI5 — Fri, 08 Nov 2013 11:11:23 GMT

Why not try sending it to Sony directly....?

Re: sony xperia z cracked sreen

perksie — Fri, 08 Nov 2013 13:10:32 GMT

@Anonymous wrote:
Sent it to o2 as they said they will take a look and repair it if no sign of damage. So send it off to get a bill of £234 and said its black and white if the screen is damaged it classed as i have damaged it and not covered. Funny the person on the phone booking it didn't say that.
So the bottom line it is i have to pay a contract for a phone that doesn’t work for the next 1 and 9 months. thanks sony.

The person on the phone hadn't seen it so was unable to to know.

You don't have to accept their price, you may get it fixed cheaper elsewhere.

Of course you have to pay your contract, get a cheap handset to use until yours is fixed.

Re: sony xperia z cracked sreen

MI5 — Sat, 09 Nov 2013 15:51:41 GMT

Some news for anyone with this issue....
http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-for-xperia-z-series-suggests-leaked-info/

Re: sony xperia z cracked sreen

perksie — Sat, 09 Nov 2013 15:55:34 GMT

That will make a few people happy as long as they go to Sony.

Let's hope O2 are advised of this too.

Re: sony xperia z cracked sreen

MI5 — Sat, 09 Nov 2013 15:57:21 GMT

Maybe Toby can feedback to the repairs team ??

Re: sony xperia z cracked sreen

perksie — Sat, 09 Nov 2013 16:08:42 GMT

Just my guess but I think they would need an official directive from Sony before doing these repairs free as Sony would have to pay O2 for doing them.

Re: sony xperia z cracked sreen

MI5 — Sat, 09 Nov 2013 16:11:13 GMT

I'd guess you'd be right also.....

Re: sony xperia z cracked sreen

Anonymous — Thu, 19 Dec 2013 15:38:20 GMT

Same problem here, mine went pig on Saturday 14th December. Had a call earlier to say that there would be a charge of £237.56 to fix it so I rang O2 and surprise, surprise they've never heard of the problem. I now have to wait for the phone to come back so I can send it to Sony.

To be honest, even if it gets fixed I won't get another Sony phone and I sure as hell won't stay with O2. I don't appreciate being lied to or being charged for something that is clearly not my fault. I will strongly advise my family, friends and customers to avoid both like the plague.

Re: sony xperia z cracked sreen

jonsie — Thu, 19 Dec 2013 17:03:16 GMT

Just love O2's 'repairers'! **bleep** Turpin? They bring a whole new meaning to highway robbery?

Re: sony xperia z cracked sreen

Anonymous — Thu, 24 Jul 2014 07:58:03 GMT

I have also had this problem and o2 are refusing to fix it even though the phone is only 2 months old and o2 a refusing to repair it and calling it physical damage. When will they realise that this is a real problem and actually fix it, clearly Which, BBC watchdog and the dutch regulatory authorities all recognise this problem so why will the phone companies not?

Re: sony xperia z cracked sreen

MI5 — Thu, 24 Jul 2014 10:57:07 GMT

Have you contacted Sony directly as advised on the watchdog programme?

Re: sony xperia z cracked sreen

Anonymous — Wed, 27 Aug 2014 11:03:59 GMT

I have the same problem. Xperia Z2 cracked screen when only 3 weeks old. Pity because it was a brilliant phone. Screen cracking is crazed and all over the screen, not spreading out from one spot. I had not dropped the phone or damaged it. Shop manager accepted that there is no sign of impact damage, but refused to agree to repair or replace the phone. He also said that if it is sent to O2 for repair I would be accepting responsibility for the cost of repairs, and therefore accepting responsibility for the defect in the phone. I refused. I contacted customer service who were a bit more open-minded and said send it for assessment, but the repair centre refused to accept that the phone is defective. As you can't talk to the repair centre, you can't find out if they can explain the cracking.

Like all other customers of O2, my contract is with O2 not Sony. O2 has the same obligations as any other retailer who supplies defective goods - repair or replace. There seems to be a company policy of refusing to repair or replace defective phones where the screen has cracked, and to blame the customer even if O2 can't explain how the screen might have cracked and can find no evidence of impact damage.

Re: sony xperia z cracked sreen

MI5 — Wed, 27 Aug 2014 11:29:29 GMT

Your only redress is to go back to Sony as advised above.
No retailer is going to repair screen damage FOC regardless of evidence of damage or not.
The goods aren't faulty, they are damaged (distinction) regardless of how that "damage" has occurred......

Re: sony xperia z cracked sreen

Anonymous — Thu, 28 Aug 2014 22:28:54 GMT

There are anumber of examples of, for example, spotaneous cracking of glass, and a number of possible explanations, eg the glass is too thin for the use to which it is put, or it is held so tight that it cannot stand expansion and contraction, and cracks as a result. If this sort of thing has occurred it would be a design fault or a manufacturing fault. Cracking of glass on a phone, if caused by a design or manufacturing fault, is a defect. The cracking is the consequence of that defect. You cannot say that just because it has cracked that is "damage" and somehow excuse the supplier of the phone. If the windscreen on a 3 week old car had cracked without any impact damage (eg the car had been in a garage for the 3 weeks) would you say that, nevertheles, the supplier of the car would be able to refuse to repair or replace the windscreen?