topic Re: More Htc One camera problems. in Android

Re: More Htc One camera problems.

Anonymous — Sun, 07 Jul 2013 06:10:23 GMT

Hi,

I think the short and sweet answer is to seek help from 02's Repair Procedure or better still directly with HTC.

Re: More Htc One camera problems.

Anonymous — Sun, 07 Jul 2013 11:43:24 GMT

It's not normal I don't get any of those things on mine I would seek repair with Htc not O2

Re: More Htc One camera problems.

Anonymous — Sun, 07 Jul 2013 11:56:57 GMT

thanks both...

I will start with O2 I think. Other than this problem Htc One's are awesome! cheers.

Re: More Htc One camera problems.

Anonymous — Sun, 07 Jul 2013 12:11:55 GMT

Let us know how you get on

Re: More Htc One camera problems.

Anonymous — Mon, 08 Jul 2013 11:45:18 GMT

If you've only had it three weeks, haven't you got 28 days to return it as faulty for an over-the-counter replacement? Statndard on most electrical items...

Re: More Htc One camera problems.

Anonymous — Mon, 08 Jul 2013 18:44:17 GMT

@Anonymous wrote:
If you've only had it three weeks, haven't you got 28 days to return it as faulty for an over-the-counter replacement? Statndard on most electrical items...

Yes your right that should be an option

Re: More Htc One camera problems.

Anonymous — Mon, 08 Jul 2013 18:44:23 GMT

I've had the phone for about two weeks, so it was covered under the warrenty. Thats the reason I went back to O2 first. I contacted O2 through their online chat function. I sent it back this morning (had to pay an extra £6.95 for special delivery, thought it best)

I went to the O2 shop in fosse park leicester today as the information I was sent said if I payed a £25 deposit I could get a replacement phone until mine is fixed... what they don't say is it's a £25 deposit because thats all the replacement phone is worth! I was told if I wanted a replacement phone that recieves email i would have to BUY a handset at £40!!! No thanks... so I now have no phone and no (mobile) internet until the Htc is back. Thats a bit rubbish as we all know my bill will be the same at the end of the month, even though i won't have a phone for one week of it...

Re: More Htc One camera problems.

Anonymous — Mon, 08 Jul 2013 18:45:55 GMT

*had the phone for 3 weeks.

Re: More Htc One camera problems.

Anonymous — Mon, 08 Jul 2013 18:49:26 GMT

You should have been offered a straight swap I wouldnt let them repair it ask for a new replacement

Re: More Htc One camera problems.

Anonymous — Mon, 08 Jul 2013 21:29:46 GMT

I never really considered that.... It's a good point. You're right... Damn. Not sure what to do next... Phone them I suppose?

Re: More Htc One camera problems.

Anonymous — Tue, 09 Jul 2013 05:25:19 GMT

Which is what i suggested in my first reply.

Re: More Htc One camera problems.

Anonymous — Tue, 09 Jul 2013 07:21:47 GMT

If it isn't working at three weeks old, I wouldn't be happy that it will continue to work when it comes back from O2. I'd phone up, say you've just noticed that your entitled to a new one, and tell them to keep the one they are breaking, sorry, 'fixing', and supply a new one asap.

Re: More Htc One camera problems.

Anonymous — Tue, 09 Jul 2013 17:18:52 GMT

**UPDATE**

I phoned O2 today to see if i should have been offered a replacement instead of a repair. The answer I got was:

because it was out of the 14 days limit it is standard procedure to repair the handset... She did say that with the fault i had described they would most likely replace the handset, Hopefully not with a refurb?

I was told to phone back in a couple of days and they will have an answer for me.

Also Royal Mail said the phone was signed for at 8.40 this morning but O2 hadn't seen it yet? and my tracking information couldn't be updated...

sigh... starting to get a bit concerned this is all going to go wrong...