topic Re: Help please (abroad) in Android

Help please (abroad)

Cleoriff — Thu, 11 Apr 2013 09:41:55 GMT

Hi, as some of you will know I am in Spain...was very wary of taking new Samsung S3 with me as it would be the first time on contract and unsure of all the ins and outs. Did as you suggested and turned mobile data and data roaming off as I only want to phone and text...Have been here since saturday and all well...until today! Phoned my daughter in UK..all connected chatting away and then we were cut off..(well we were still connected but she couldnt hear me, I couldnt hear her!) Tried again anotther 4 times and the same happened again and again. Luckily i had brought my PAYG mobile with me and rang her on that. No problems. Rang CS on 202 and she said she would refund the connection fee as a goodwill gesture but maybe it was a network problem? I didnt think it was as my PAYG phone on same network (Movistar) and that didnt drop out. So whilst in the middle of the call to CS phone dropped out again! So guys I am asking if you have any ideas? Its going to be an expensive do if I get charged 50p every time i make or receive a call only for it to drop out after a few minutes!

Re: Help please (abroad)

MI5 — Thu, 11 Apr 2013 09:46:12 GMT

Have you got the Tugo app installed? If you have, when connected to wifi, make a call using Tugo. It will come out of your contract mins so you will not get the 50p charge (must be on wifi connection though).

Re: Help please (abroad)

Cleoriff — Thu, 11 Apr 2013 09:49:29 GMT

No didnt bother installing that as my apt block hasn't got Wifi and i only ring and text when in apt. Didnt have any problem since saturday when I arrived...this just started this am

Re: Help please (abroad)

Cleoriff — Thu, 11 Apr 2013 10:02:58 GMT

Just tried to ring daughter again on samsung...two minutes and the same happened. Still connected but we cant hear each other...picked up Motorola PAYG rang her on that ...no problem at all... so who knows? Seems i have got this S3 to save money when in Spain and the reverse is happening!

Re: Help please (abroad)

Anonymous — Thu, 11 Apr 2013 10:36:02 GMT

Doesn't sound right at all I would be inclined to ask O2 to investigate what's happening it should be quite clear for them to know that you wouldn't keep ringing for 2 minutes knowing you would be charged 50p every time

Re: Help please (abroad)

Anonymous — Thu, 11 Apr 2013 10:43:16 GMT

The suspicious part of my personality thinks that maybe this is happening 'accidentally on purpose', as it is strange it only happens on the phone that they get an extra 50p from every time you call....!

Re: Help please (abroad)

Anonymous — Thu, 11 Apr 2013 10:45:15 GMT

I see your point but would hope not

Re: Help please (abroad)

Cleoriff — Thu, 11 Apr 2013 10:59:20 GMT

Hi damien1...I did ring CS but problem was a) She kept insisting it was a network problem when it clearly wasnt as my PAYG Motorola on same network (movistar) was working fine and b) the Samsung S3 dropped out halfway through my call!! She didnt ring me back....

Anyway here i am in Spain with my S3 which I feared would develop some sort of problem (being new to Smartphones) and it has after only 5 days. Thank god i have my trusty Motorola PAYG with me (a not so smart phone BUT it works!) Just so annoyed that I took on this contract and this phone in good faith to save me money when i come to Spain and the opposite is happening :((

Re: Help please (abroad)

Anonymous — Thu, 11 Apr 2013 11:02:57 GMT

I can see how frustrating it must be I would keep on at O2 though I wouldn't let it go its free to call cs from abroad so give them some hassle till they do something

Re: Help please (abroad)

Cleoriff — Thu, 11 Apr 2013 11:11:55 GMT

Will do damien and thanks...good to actually chat to someone who isnt ready to blame me..or a foreign network!! Going to get some SUN now and take my old WORKING Motorola with me!

Re: Help please (abroad)

Anonymous — Thu, 11 Apr 2013 11:14:28 GMT

Your welcome we are here to help enjoy the sun and hope it gets sorted for you

Re: Help please (abroad)

Cleoriff — Thu, 11 Apr 2013 16:36:49 GMT

Just to update you and fingers crossed, Samsung now seems to be working ok on calls. Had the motorola payg with me as backup but about 2 hrs ago I had a call from my son to my S3 and it didnt drop out. I have since called him back and no problem. Just wondering whether it may have glitched if samsung are updating any software today? (only mentioning it as I havent a clue really) ...though on this phone (whilst in Spain) mobile data and data roaming are off (as just texting and phoning)

Re: Help please (abroad)

Anonymous — Thu, 11 Apr 2013 16:38:22 GMT

Great Glad it appears to be working now maybe your call to o2 did do something after all

Re: Help please (abroad)

Cleoriff — Sat, 13 Apr 2013 15:07:38 GMT

Ok folks. Still in Spain and after thinking this problem of my S3 'dropping out' had been resolved (magically after my call to CS) it appears it has not. Yesterday it started again for no reason (A reminder... on this S3 I am on unlimited tariff and expect to pay 50p every time i make or receive a call..after that, up to 60 mins the call is FREE. As it was my first time abroad with this phone i took my old motorola PAYG K1 with me. Both are on the same network in Spain ie Movistar. my call to CS today gave me no joy other than she suggested i took my sim out of S3 and put into Motorola! (me the technophobe, reminded her S3 has a microsim and Motorola has not!) She then said well if i found a phone shop in Spain they would use something that would enable my microsim to be used in motorola. I came very close to losing it at this point. I said I had gone onto contract in good faith expecting to save money whilst in Spain and now, not only was i being charged every time this samsung dropped out and i had to redial my contacts..she was suggesting I trail around looking for a shop in Spain blah blah blah. to cut this rant short, she then put me onto the supervisor who was lovely...she could see how many times i had attempted to make calls lasting 1-2 mins before dropping out...I told her voicemail was OFF. mobile data and data roaming oFF (my choice. The upshot is..I have to wait till i get back home (weds) and then ring again or take it into a shop. My problem with all this is....I go to Spain 6-8 times a year and now feel so disappointed that I cant trust this phone. I said to my family THANK GOD for my old trusty Motorola PAYG as that continues to call and text with no problems at all. I know you probably cant help me now but having had your help with loads of posts getting me all set up for my Spain trip and this damn NOT SO SMARTPHONE..I just want to have a rant and let off steam...Sorry guys but I am gutted. Yours sincerely, a very despondent Cleoriff

Re: Help please (abroad)

MI5 — Sat, 13 Apr 2013 15:23:59 GMT

It's not good at all and feel for you.... Do you happen to notice if the signal bar on your phones drops when you lose the call or does it always show a good signal ?

Can you try to make a call with the phone just sitting on a table top. Do not touch the phone (use the handsfree speaker function) also can you dial *#1234# and let me know what firmware you are on please.

Re: Help please (abroad)

Cleoriff — Sat, 13 Apr 2013 15:51:21 GMT

Hi MI5. Ok a) Signal never drops b) Havent tried the phone handsfree as after posting this I made a call for 10 miins to someone in Spain and it didnt drop out (this seems intermittent) and c) Firmware... reads as follows AP: 19300XXELLA, CP: 19300BWELKI, CSC:1930002UELL2. (Seems like gibberish to me the technophobe, but thats what it reads!)

Re: Help please (abroad)

MI5 — Sat, 13 Apr 2013 16:03:03 GMT

Hi, first thing there is a firmware update available that you haven't got. If you can connect to a wifi signal, go to settings >about device >software update and see if you can download it (you might get a message saying "the update is available to users in the order they request it", which just means the server is busy, so keep trying). If you can try phone in handsfree next time you call back to the UK let me know if it helps or still drops out pls. Incidentally, which hand do you hold the phone in (or which hand when the call drops out), is it in your left hand ?

Re: Help please (abroad)

Cleoriff — Sat, 13 Apr 2013 16:12:40 GMT

OK...well I will have to wait till I leave the apt to try and get Wifi (as we don't have it in my building) but definitely will try that. As for which hand do I use... it is usually my right hand Mainly because i have a protective leather cover on and it sticks in my eye if I hold it in my left hand (I just BET you are rocking with laughter at that...my son reckons no-one would try and steal this phone as it looks like a book with its cover on!:))

Re: Help please (abroad)

MI5 — Sat, 13 Apr 2013 16:15:17 GMT

Hmmmmmm, I'm always a bit dubious of covers on phones. They "may" have an effect on signal too

Re: Help please (abroad)

Cleoriff — Sat, 13 Apr 2013 16:27:21 GMT

I JUST knew you were going to say that MI5 hahaha..you are obviously just like my son in that respect! however joking aside, I take the point but the cover will stay on (and let people think its a book) However I take note re the firmware update and try and get that sorted. Could I ask why the question about the hand? (As a nurse I am wondering whether (L) hand means 'interference from heartbeat?)