topic Re: Sony T keeps switching off in Android

Sony T keeps switching off

Anonymous — Sun, 31 Mar 2013 22:18:38 GMT

Since updating software to Jelly Bean my phone keeps switching off then on again. Can happen anytime whether it's charging, talking on the phone or generally using it. What shall I do

Re: Sony T keeps switching off

MI5 — Mon, 01 Apr 2013 10:38:56 GMT

First thing to try is do a complete back up of the phone then do a factory reset followed by an installation repair.

Re: Sony T keeps switching off

Toby — Tue, 02 Apr 2013 16:29:07 GMT

Hi marinab,

Was MI5's advice helpful?

Cheers, Toby

Re: Sony T keeps switching off

Anonymous — Tue, 02 Apr 2013 20:29:49 GMT

have backed up on computer, do I now do a factory data reset including erasing internal storage

Re: Sony T keeps switching off

MI5 — Tue, 02 Apr 2013 20:37:04 GMT

Yes, as long as you have backed up it's best to completely wipe the phone.

Re: Sony T keeps switching off

Anonymous — Tue, 02 Apr 2013 20:54:19 GMT

Be warned there is a known bug in Jelly bean 4.1.2 for Xperia's with NFC so expect another software release in the near future.

Re: Sony T keeps switching off

Anonymous — Tue, 02 Apr 2013 22:32:26 GMT

Have tried to restore phone but comes up with an error E0000225 Unable to connect to device. exact error not known

Re: Sony T keeps switching off

MI5 — Tue, 02 Apr 2013 23:16:57 GMT

That error is usually a windows error due to the PC not having the correct drivers installed, usually related to the USB ports. Run windows update or try a different USB port on your PC.