topic Re: MyO2 App on Android in Android

MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:00:45 GMT

LG Nexus 4

How is it I can sign into MyO2 on my PC and not on my phone?

Re: MyO2 App on Android

MI5 — Fri, 08 Feb 2013 16:02:29 GMT

No idea, I can.... Give us a bit of a clue...?

Re: MyO2 App on Android

perksie — Fri, 08 Feb 2013 16:06:31 GMT

It's usually the user name or password is wrong.

Re: MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:10:48 GMT

I use the same username and password on both

Re: MyO2 App on Android

jonsie — Fri, 08 Feb 2013 16:11:52 GMT

Username is usually your full email address. Contact customer service for confirmation of your sign in details.

Re: MyO2 App on Android

perksie — Fri, 08 Feb 2013 16:16:45 GMT

It's easy to enter a 0 instead of a o, or a comma instead of a full stop.

Re: MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:17:07 GMT

I think I did not explain myself very well, sorry for that.

I use the same username and password to sign on using my PC

as I use with MyO2 App on my phone.

It works on my PC, but not on phone.

Re: MyO2 App on Android

perksie — Fri, 08 Feb 2013 16:23:51 GMT

@Anonymous wrote:
I use the same username and password to sign on using my PC
as I use with MyO2 App on my phone.

So does everyone else and there have been no other complaints of this happening.

As jonsie suggested ring O2 and check they are right.

Re: MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:28:24 GMT

Do you use any caps letters in your name or is it all lower case

Re: MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:31:26 GMT

If the details I'm using are wrong, how come it works on one and not the other.

I have phoned the O2 guru at the shop where I got phone and he says

he gets the same on his Iphone.

Re: MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:32:10 GMT

No caps, all lower case.

Re: MyO2 App on Android

jonsie — Fri, 08 Feb 2013 16:33:05 GMT

Have you tried uninstalling the app, rebooting and downloading it again?

Re: MyO2 App on Android

MI5 — Fri, 08 Feb 2013 16:33:07 GMT

Try it on 3G first.

Re: MyO2 App on Android

Anonymous — Fri, 08 Feb 2013 16:41:43 GMT

I have uninstalled the App, rebooted the phone and reinstalled.

No change I'm afraid, think I will uninstall and just use the PC sign in.

Thanks to everyone for suggestions!