topic Re: Internet Access in Android

Internet Access

Anonymous — Wed, 30 Jan 2013 21:30:02 GMT

I am having difficulty accessing the Internet when not connected to Wifi. I get one GB of data a month but the phone only works on wifi. When not on wifi, the signal icon shows "G" and the upload / download arrows flash intermittently but I cannot access any web page / email etc.

its a Samsung Galaxy s3

please advise me what is wrong and how to fix it.

Re: Internet Access

MI5 — Wed, 30 Jan 2013 22:44:50 GMT

Sounds as though you only have a 2g signal. Does this happen everywhere or just in one place? Check in Settings >More settings >Mobile Networks >Network Mode and choose "Auto"

Re: Internet Access

perksie — Wed, 30 Jan 2013 23:03:25 GMT

Check your area for 3G/3G 900 coverage here:

http://www.o2.co.uk/coveragechecker

Re: Internet Access

Anonymous — Wed, 30 Jan 2013 23:14:47 GMT

Thanks both of you but problem still there. Setting is as at auto and my a area should support 3G. Also I notice at times the 3G symbol appears just for a second and disappears

Re: Internet Access

MI5 — Wed, 30 Jan 2013 23:16:00 GMT

What about outside or in different areas? Town centre for example?

Re: Internet Access

Anonymous — Wed, 30 Jan 2013 23:20:33 GMT

Ill try that tomorrow and see what happens. will get back to you

Re: Internet Access

MI5 — Wed, 30 Jan 2013 23:21:48 GMT

Let us know how it goes - Need to see if it's phone or location issue....

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 03:13:57 GMT

Well a bit better at my workplace get an "H" above signal whatever that means and it is more useable but very dissapointing that I'm not getting 3G. The coverage map on O2 website shows good coverage for my area so please advise me if you can.

Re: Internet Access

MI5 — Fri, 01 Feb 2013 08:25:53 GMT

H is 3G but it is enhanced, ie faster 3G so phone is working fine, it's just your indoor 3G coverage at home so you need to switch to GSM when at home and you will get a solid signal for calls and texts. Connect to your home wifi for data and you won't suffer from slow downloads either.

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 11:50:14 GMT

Thats great. Thank you very very much. Where will I find the option to select GSM?

Re: Internet Access

MI5 — Fri, 01 Feb 2013 12:05:56 GMT

Settings >More settings >Mobile networks >Network Mode and select "GSM Only"

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 12:57:08 GMT

Gsm isnt much different. To be fair I use wifi at home and get ehanced 3g at work so I can cope with things as they are however am annoyed in that I went for o2 based on the coverage map on o2 site which is clearly inaccurate and not honest. Will probably not renew contract when it is up . Again thank u for your help . The instruction book for the phone tells you what buttons do but not what yhe function is.

Re: Internet Access

perksie — Fri, 01 Feb 2013 14:23:20 GMT

@Anonymous wrote:
Gsm isnt much different. To be fair I use wifi at home and get ehanced 3g at work so I can cope with things as they are however am annoyed in that I went for o2 based on the coverage map on o2 site which is clearly inaccurate and not honest.

It's not at all dishonest, a provider cannot allow for interference to the signal caused by building construction materials etc, it's a wireless signal not magic I'm afraid.

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 14:26:51 GMT

In that case why doesn't it work any better outside my house, in my street, the next street and the next etc etc

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 14:28:35 GMT

Do you know anybody else on O2 who has the same problem? Maybe someone else in the house?

Re: Internet Access

perksie — Fri, 01 Feb 2013 14:31:23 GMT

@Anonymous wrote:
In that case why doesn't it work any better outside my house, in my street, the next street and the next etc etc

Assuming you've tried cleaning the sim and restarting the phone, if no faults show here using your full postcode:

http://status.o2.co.uk/

report it to O2.

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 14:32:15 GMT

No but a friend using "3" gets better results. The coverage map shows my whole town to have the same good cover indoors and outdoors but this is clearly not the case.

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 14:33:41 GMT

Can you try your sim card in a different phone?

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 15:49:07 GMT

Yep, That probably explains things. Not a good enough signal for internet. it's a pity the main coverage screen doen't show this. Thanks for your help. That's magic!!

Re: Internet Access

Anonymous — Fri, 01 Feb 2013 15:54:08 GMT

Think the live status checker explains a lot. Its a pity the O2 coverage screen isn't as detailed, as it says good coverage indogrs and out but this obviously refers to phone calls and texts not internet.