topic Re: iphone 4s switch to nexus 4 MMS issues in Android

iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 12:50:28 GMT

Hi all

I set up my contract on an iphone 4s in novemeber 2011, and I bought a nexus 4 and started using it in december 2012 (around the 28th). Since then I have not been able to sue the MMS function on my phone and multiple calls to o2 support have yielded many changes but still no success with being able to send a media message (and when i receive one i'm given a code to use on the o2 website to see the message)

can anyone help me? for reference the settings below are the ones im currently using as my apn:

1. Tap the Applications key
2. Tap Settings
3. Tap More in Wireless and Networks
4. Tap Mobile networks
5. Make sure that the Data Enabled box has a tick in it (tap box to change)
6. Tap Access Point Names
7. Tap the 3 dots on the bottom Right of the screen
8. Tap New APN
9. Tap Name then tap the text box and enter O2 Pay Monthly then tap OK
10. Tap APN then tap the text box and enter wap.o2.co.uk then tap OK
11. Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
12. Tap Port then tap the text box and enter 8080 then tap OK
13. Tap Username then tap the text box and enter o2wap then tap OK
14. Tap Password then tap the text box and enter password then tap OK
15. Skip past Server as this is preset as Not set
16. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK
17. Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
18. Tap MMS port then tap the text box and enter 8080 then tap OK
19. Tap MCC then tap the text box and enter 234 then tap OK
20. Tap MNC then tap the text box and enter 10 then tap OK
21. Tap Authentication type and tap PAP
22. Tap APN type and enter default,supli
23. Press the 3 Dots on the Bottom Right of the screen
24. Tap Save
25. Tap the circle next to the new profile so a green dot appears in it
26. Press the Back key four times to return to the main menu.

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 12:52:17 GMT

Did you change your data from an iPhone data plan to a standard data plan?

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 12:59:27 GMT

Thats one of the first changes the support guys made to my account (and i know it worked as the bolt on reset mid month!)

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 13:15:11 GMT

New update is that i am unable to get onto the data network, where as i could this morning.

I have mobile data turned on, but the phone just shows a regular network connection rather than a connection to the data network 😞

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 13:18:40 GMT

Re your settings above:

Line 17 - Change to 82.132.254.1

Line 22 - Change to default,supl

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 13:20:10 GMT

Turn off, Remove SIM and reboot the phone after making the changes above.

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 13:23:18 GMT

I made those changes and restarted the handset. It connected breifly to the data network, but is now back on standard network (i did all of this with the handset in a fixed position on my desk to avoid moving it around for the sake of losing signal etc)

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 13:25:32 GMT

Check your postcode for signal issues http://status.o2.co.uk/ and also try MMS in a different area. The settings I gave you should work.

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 13:27:16 GMT

My postcode is coming back as having good signal on the status checker (LS3 1EP) yet i still cant connect to a data network.

Very frustrating

thanks for your help though

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 13:31:52 GMT

You need to try your phone elsewhere as there are a few weather related problems around at the moment and the status checker may not be updated. Other option is that your sim is faulty but see first if you can connect to a different mast.

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 13:36:15 GMT

Thanks.

I'll update this evening if issue persists, and confirm if the settings update has resolved likewise

thanks for your time

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 13:40:41 GMT

Not a problem at all.... Good luck.

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 18:36:28 GMT

Working on both counts now. Thanks again

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 19:25:54 GMT

Super - Thanks for coming back to us.

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 20:59:01 GMT

I spoke too soon I'm afraid. I reset the son settings on my phone to default and was able to then send an MMS but im unable to again now for no reason.

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 21:15:07 GMT

Check the APN's against what you had working earlier.

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 21:21:53 GMT

They've not changed since I had it working 😞

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 21:28:30 GMT

Is it just MMS that has stopped working or 3G data too ? Do you have any battery saving apps installed on phone?

Re: iphone 4s switch to nexus 4 MMS issues

Anonymous — Tue, 22 Jan 2013 21:37:01 GMT

Yes just MMS which isn't working, internet works fine. There's no apps installed related to battery saving

Re: iphone 4s switch to nexus 4 MMS issues

MI5 — Tue, 22 Jan 2013 22:55:30 GMT

Assuming nothing else has changed and you still have Packet data turned on you must have an issue with your SIM or account settings.