topic Re: Ordered a Meta Quest 3 in Other Devices

Ordered a Meta Quest 3

Canturiense — Thu, 05 Dec 2024 16:27:43 GMT

I ordered a Meta Quest 3 on a payment plan, paying £65 deposit. For some reason, I haven’t heard anything however the £65 is still sitting as a pending transaction in my PayPal, since 29/11/24.

[MOD EDIT : Title change ]

Re: NC131139043

MI5 — Thu, 05 Dec 2024 14:06:35 GMT

@Canturiense

For whatever reason your order hasn't been accepted.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

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Re: Ordered a Meta Quest 3

Josh21 — Tue, 10 Dec 2024 08:57:17 GMT

I’m in the exact same situation, they told me it was a “warehouse issue”, have you received yours yet?

Re: Ordered a Meta Quest 3

Oxonian — Tue, 10 Dec 2024 20:07:38 GMT

@Josh21

If you are asking that question of @Canturiense, it requires a tag thus ! 👍

Re: Ordered a Meta Quest 3

Cmac1986 — Wed, 18 Dec 2024 18:29:58 GMT

Did you ever receive order i ordered my 3rd December still no sign of it contacted o2 twice they said there was gas leak in warehouse and are catching up still not dispatched

Re: Ordered a Meta Quest 3

pgn — Wed, 18 Dec 2024 18:41:39 GMT

@Cmac1986

You should contact the sales team as they can help with that – message them on Social Media - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255.

Re: Ordered a Meta Quest 3

pointless — Wed, 18 Dec 2024 19:13:37 GMT

O2 and the whole team are absolutely useless. I’m in the same predicament and struggle to get any serious answer. Even went to a store to sort a simple issue out and the staff had very little experience and because of the lack of advice I ended up ordering a sim and got locked out for 24hrs for “security reasons”

useless, money making pit.

Re: Ordered a Meta Quest 3

Oxonian — Thu, 19 Dec 2024 20:11:39 GMT

Welcome to this O2 customer to customer community @pointless ; you will not get any arguments on here about the state of Customer Service.

If you want to have a better chance of making progress with O2, you can message on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a reputation for solving customer problems. 👍