topic Re: Sim in Other Devices

Sim

Chloewelch3 — Thu, 09 Nov 2023 22:38:35 GMT

Why won’t my sim work in my new device

Re: Sim

jonsie — Thu, 09 Nov 2023 22:44:08 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Sim

MI5 — Fri, 10 Nov 2023 08:07:16 GMT

@Chloewelch3

If you have upgraded, you need to use your old sim in the new phone.

If you really want or need to use the new sim, you need to do a sim swap, starting the process from your old sim