https://community.o2.co.uk/t5/Other-Devices/Horrendous-experience-returning-device-still-no-refund/m-p/1659568#M54401 <P><SPAN>Past month I’ve had a horrendous experience returning an Xbox series x, first I tried returning the device through myo2 app but that didn’t work as I wasn’t receiving any email with my return label, then I tried calling everyday to o2 to 020 and they’ve either hung up or kept me on hold for 20min without resolving the issue, every time I called they said they will call me back, never did… after 2 weeks of eligibility of returning a product they said they will extend my return time as there’s a technical problem which I causing me to not be able to return the product, after 3 weeks they finally sent me a return label after finally someone on the phone was able to do it, I have sent the device back last week with Royal Mail special delivery which I bought for £15 and it shows delivered and signed in Norwich warehouse, now I’ve called twice to o2 for an update regarding a refund and they said they haven’t received it… don’t know what to do anymore,&nbsp;</SPAN></P> Sat, 14 Oct 2023 15:43:04 GMT Oliver0011 2023-10-14T15:43:04Z https://community.o2.co.uk/t5/Other-Devices/Horrendous-experience-returning-device-still-no-refund/m-p/1659568#M54401 <P><SPAN>Past month I’ve had a horrendous experience returning an Xbox series x, first I tried returning the device through myo2 app but that didn’t work as I wasn’t receiving any email with my return label, then I tried calling everyday to o2 to 020 and they’ve either hung up or kept me on hold for 20min without resolving the issue, every time I called they said they will call me back, never did… after 2 weeks of eligibility of returning a product they said they will extend my return time as there’s a technical problem which I causing me to not be able to return the product, after 3 weeks they finally sent me a return label after finally someone on the phone was able to do it, I have sent the device back last week with Royal Mail special delivery which I bought for £15 and it shows delivered and signed in Norwich warehouse, now I’ve called twice to o2 for an update regarding a refund and they said they haven’t received it… don’t know what to do anymore,&nbsp;</SPAN></P> Sat, 14 Oct 2023 15:43:04 GMT https://community.o2.co.uk/t5/Other-Devices/Horrendous-experience-returning-device-still-no-refund/m-p/1659568#M54401 Oliver0011 2023-10-14T15:43:04Z https://community.o2.co.uk/t5/Other-Devices/Horrendous-experience-returning-device-still-no-refund/m-p/1659572#M54402 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4938069">@Oliver0011</a>&nbsp;</P><P><BR />You nee to persevere with o2, and to be honest I would log it via resolver.co.uk&nbsp; and then attach all the proofs etc that you have including proof of delivery..&nbsp;</P><P><BR />Also include what o2 told you to include including any reference numbers...<BR /><BR />The problem you are going to have is that the person who signs for the parcel is bulk signing for 100's of items, but that isn't your issue.</P> Sat, 14 Oct 2023 15:55:41 GMT https://community.o2.co.uk/t5/Other-Devices/Horrendous-experience-returning-device-still-no-refund/m-p/1659572#M54402 madasaf1sh 2023-10-14T15:55:41Z